I’m Not Happy With My Debt Settlement Company. What Should I Do?


Hi Steve,

I’m not happy with my debt settlement company, they are charging me way too much, didn’t try to stop late fees, refused to negotiate until they had enough money to satisfy their agenda, didn’t specify a fee originally on their part, and the list goes on.

I currently have a company handling my debt, but I am not pleased with them. Can I start negotiating on my own with the collection agencies even though they have reached a settlement with one of them?




First, let’s look at the situation like you would for any product or service you have purchased.

My first stop is to give the company a chance to deal with the issues and see if they will step up and do the right things to fix the situation.

You should probably read my online guide here on what you can do.

I’d also suggest you go and hunt down the client agreement you signed when you purchased their services. That agreement is going to be the fallback position of the company if they don’t value you as a client.

Now, if you’ve done a lot of that above and you still want to separate from the company and know what your final financial obligations to them maybe, you can do that. You are the client.

However, you should not expect a smooth transition because who knows what you have or have not been told since you have probably been out of touch with your creditors.

At the end of the day, these are all your accounts and your legal obligation. If you’ve reached this point and now taking over your accounts I would strongly urge you to find a good local bankruptcy attorney and have a free discussion about what bankruptcy would mean for you. Bankruptcy is the fastest way to get a fresh start for the least amount of money. With bankruptcy, you can eliminate all of your debt in about 90 days at a cost of $2,000 or less. The debt will be forgiven tax-free.

Alternatively, you can certainly just start negotiating on your own accounts. Your creditors may send you offers and you can try to negotiate settlements. Generally, the consumer is at disadvantage since they have no experience in what the best deals particular creditors will accept. And for the individual, it gets to be an emotional experience rather than an informed transaction.

Please come back and post an update in the comments and let me know what you decide to do.


You are not alone. I'm here to help. There is no need to suffer in silence. We can get through this. Tomorrow can be better than today. Don't give up.

Damon Day - Pro Debt Coach

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