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New Era Debt Solutions Scores A+ With BBB

For all the naysayers out there that said the BBB would never give a debt settlement company a grade higher than an F, well here is current proof that is not a true statement.

Personally I think the most important step New Era took in helping to restore their rating, other than attend my Rally in Raleigh, was to publicly resign from The Association of Settlement Companies (TASC) when they felt the trade association was not fighting for the consumer. See “New Era Debt Solutions Tells TASC to Shove It After Attending Debt Settlement Conference.”

By staking their reputation on not tolerating an association that did not put consumers first, they finally released themselves from their eventual A+ rating.

The BBB apparently recognized the changes they made as well:

The BBB has experienced a significant decline in the number of complaints filed against this company. The company has informed the BBB that they have made significant changes which they feel have lead to the decline in complaints. – Source

Sincerely,


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33 thoughts on “New Era Debt Solutions Scores A+ With BBB”

  1. Thank you Damon. We want to continue to provide great service to consumers and when you focus on that, you will have the passion to go the distance and let people see what you do and how you help people.
    I believe a new day is here for more companies to stand up, unite and truly make a difference.
    Alex

    Reply
  2. I unfortunately understand the frustration from many people within this industry. Please keep in mind that we have been performing for over a decade. NO we were not an advance fee model that switched. We have always been a performance model. Our results speak for themselves but I can understand why people are so frustrated. For several years we have fought sometimes even ugly fights to try to get our grade uplifted.
    Did the 20/20 piece help? I am not sure.
    Did I provide a ton of information to the local chapter Y E S! have they been monitoring us for a decade? Y E S! Has it been a long frustrating battle? Y E S!
    I would just suggest that rather than to hate, ask question, we are an open book and would like the legitimate companies to get the rating they deserve as feel we finally have.
    We have gone through the process in the change from DTS to New Era for those new to the story, look up the press releases from when we made the change. BTW, the first people to get the name change was the BBB.
    No secrets… My suggestion to all the nay Sayers is real simple. “Focus on the Clients and Results” then you have solid ground to stand on.

    Sincerely,
    Alex Viecco
    Vice president/ Co-Founder
    New Era Debt Solutions

    Reply
    • I unfortunately understand the frustration from many people within this industry. Please keep in mind that we have been performing for over a decade. NO we were not an advance fee model that switched. We have always been a performance model. Our results speak for themselves but I can understand why people are so frustrated. For several years we have fought sometimes even ugly fights to try to get our grade uplifted.
      Did the 20/20 piece help? I am not sure.
      Did I provide a ton of information to the local chapter Y E S! have they been monitoring us for a decade? Y E S! Has it been a long frustrating battle? Y E S!
      I would just suggest that rather than to hate, ask question, we are an open book and would like the legitimate companies to get the rating they deserve as feel we finally have.
      We have gone through the process in the change from DTS to New Era for those new to the story, look up the press releases from when we made the change. BTW, the first people to get the name change was the BBB.
      No secrets… My suggestion to all the nay Sayers is real simple. “Focus on the Clients and Results” then you have solid ground to stand on.

      Sincerely,
      Alex Viecco
      Vice president/ Co-Founder
      New Era Debt Solutions

      Reply
  3. How much did they pay for that A+ Accredited rating???= I had a friend to worked at the BBB and the BBB sales people charge membership fees by the number of Employees in the office.

    Reply
  4. How much did they pay for that A+ Accredited rating???= I had a friend to worked at the BBB and the BBB sales people charge membership fees by the number of Employees in the office.

    Reply
  5. Here is the official from the Maryland Attorney General:

    http://www.oag.state.md.us/Pre

    The investigation was led by Attorney General Gansler’s Consumer Protection Division. The Attorneys General of Arkansas, Arizona, California, Delaware, District of Columbia, Idaho, Indiana, Massachusetts, Missouri, Montana, Nevada, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Washington and West Virginia also participated in the settlement.

    Reply
  6. That is great. I am glad to finally start seeing the BBB act in a fair and reasonable way towards companies that are doing a good job helping consumers. The blanket F ratings certainly never benefited consumers who were trying to find out who the good companies were. Kudos to Alex and Dan for putting in the many hours of back and forth that it took to finally get the BBB to see that not every settlement company was doing bad things to consumers.

    I would also like to add that I think Steve is dead on when it comes to New Era taking a stand against what TASC was doing. Let this be a lesson to other settlement companies who are truly looking to help consumers yet continuing to fund the likes of TASC and USOBA. Take bold and decisive action, stand on your principles and good things will happen.

    Reply
  7. That is great. I am glad to finally start seeing the BBB act in a fair and reasonable way towards companies that are doing a good job helping consumers. The blanket F ratings certainly never benefited consumers who were trying to find out who the good companies were. Kudos to Alex and Dan for putting in the many hours of back and forth that it took to finally get the BBB to see that not every settlement company was doing bad things to consumers.

    I would also like to add that I think Steve is dead on when it comes to New Era taking a stand against what TASC was doing. Let this be a lesson to other settlement companies who are truly looking to help consumers yet continuing to fund the likes of TASC and USOBA. Take bold and decisive action, stand on your principles and good things will happen.

    Reply
    • Thank you Damon. We want to continue to provide great service to consumers and when you focus on that, you will have the passion to go the distance and let people see what you do and how you help people.
      I believe a new day is here for more companies to stand up, unite and truly make a difference.
      Alex

      Reply
  8. I think the 20/20 investigation on the BBB Rating system and attoney general threat to go after the BBB had something to do with how they rate companies….

    http://abcnews.go.com/Blotter/

    http://www.consumeraffairs.com

    http://www.suntimes.com/busine

    I don’t think the BBB has any credibility anymore.

    CareOne still posts their “A+” rating despite having “No Rating” for over a month because of government action against them. See http://www.careonecredit.com and see what happens when you click on the BBB logo

    Reply
  9. I think the 20/20 investigation on the BBB Rating system and attoney general threat to go after the BBB had something to do with how they rate companies….

    http://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=12123843

    http://www.consumeraffairs.com/news04/2010/11/pay-for-play-scandal-engulfs-better-business-bureau.html

    http://www.suntimes.com/business/2910962,better-business-bureau-revise-ratings-112010.article

    I don’t think the BBB has any credibility anymore.

    CareOne still posts their “A+” rating despite having “No Rating” for over a month because of government action against them. See http://www.careonecredit.com and see what happens when you click on the BBB logo

    Reply

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