Debt Relief Industry

New Era Debt Solutions Scores A+ With BBB

For all the naysayers out there that said the BBB would never give a debt settlement company a grade higher than an F, well here is current proof that is not a true statement.

Personally I think the most important step New Era took in helping to restore their rating, other than attend my Rally in Raleigh, was to publicly resign from The Association of Settlement Companies (TASC) when they felt the trade association was not fighting for the consumer. See “New Era Debt Solutions Tells TASC to Shove It After Attending Debt Settlement Conference.”

By staking their reputation on not tolerating an association that did not put consumers first, they finally released themselves from their eventual A+ rating.

The BBB apparently recognized the changes they made as well:

The BBB has experienced a significant decline in the number of complaints filed against this company. The company has informed the BBB that they have made significant changes which they feel have lead to the decline in complaints. – Source


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See also  Big Cheer for New Era Debt Solutions

About the author

Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.


  • Thank you Damon. We want to continue to provide great service to consumers and when you focus on that, you will have the passion to go the distance and let people see what you do and how you help people.
    I believe a new day is here for more companies to stand up, unite and truly make a difference.

  • I unfortunately understand the frustration from many people within this industry. Please keep in mind that we have been performing for over a decade. NO we were not an advance fee model that switched. We have always been a performance model. Our results speak for themselves but I can understand why people are so frustrated. For several years we have fought sometimes even ugly fights to try to get our grade uplifted.
    Did the 20/20 piece help? I am not sure.
    Did I provide a ton of information to the local chapter Y E S! have they been monitoring us for a decade? Y E S! Has it been a long frustrating battle? Y E S!
    I would just suggest that rather than to hate, ask question, we are an open book and would like the legitimate companies to get the rating they deserve as feel we finally have.
    We have gone through the process in the change from DTS to New Era for those new to the story, look up the press releases from when we made the change. BTW, the first people to get the name change was the BBB.
    No secrets… My suggestion to all the nay Sayers is real simple. “Focus on the Clients and Results” then you have solid ground to stand on.

    Alex Viecco
    Vice president/ Co-Founder
    New Era Debt Solutions

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