For all the naysayers out there that said the BBB would never give a debt settlement company a grade higher than an F, well here is current proof that is not a true statement.
Personally I think the most important step New Era took in helping to restore their rating, other than attend my Rally in Raleigh, was to publicly resign from The Association of Settlement Companies (TASC) when they felt the trade association was not fighting for the consumer. See “New Era Debt Solutions Tells TASC to Shove It After Attending Debt Settlement Conference.”
By staking their reputation on not tolerating an association that did not put consumers first, they finally released themselves from their eventual A+ rating.
The BBB apparently recognized the changes they made as well:
The BBB has experienced a significant decline in the number of complaints filed against this company. The company has informed the BBB that they have made significant changes which they feel have lead to the decline in complaints. – Source
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