“Barclaycard US is pleased to announce the roll out of our new Debt Management liaison team within collections operations which became effective earlier this year.
It is our hope that by having this team in place we are able to improve the current debt management review and enrollment process for both the agencies and our customers.
We recognize that a crucial component of this process is our ability to actively communicate with your member-agencies in support of our customers’ rehabilitation. We remain committed to making the necessary process improvements within our internal procedures and welcome your input as we move forward.
Currently, your agencies can contact our collections department on [redacted] and self-serve via our debt management IVR. Going forward, they will be able to opt-out and speak with a debt management account manager for any issues or questions pertaining to the process.
Our long –term vision is to continue to improve and streamline the overall proposal submission and enrollment process utilizing MasterCard RPPS. This along with other process improvement initiatives will arrive later this year. However, in the short-term we hope to facilitate active, meaningful communication with your agencies as we transition over the next few months.
We are excited to offer this new service to our agency-partners and the credit counseling community at large and welcome your feedback and insight as we continue to improve the overall process.
In addition to the IVR change, please feel free to take advantage of our general inquiry email box with any questions: [redacted]”
Updated debt management terms now are:
- Minimum payment is 2% of the balance when enrolled.
- Interest will be reduced to 5.9%.
- Accounts that are current will now be eligible for the DMP terms.
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