Date This Problem Happened: July 11, 2011
State You Live in: Washington
Age Range: 36-50
Total Amount of Fee Paid: $1,552.68
Company Name: Debt Restructure Group
20 Turman Street
Irvine, California 92620
Company Telephone Number: 877-807-0312
Website of Company: debtrestructuresolution.com
I worked with DRG for 4 months (July – October 2011). During that time, they made no attempts to contact my creditors. Further, as none of my creditors work with for-profit entities, there was no way DRG could have settled my debt even if they had tried to do so. I was deliberately misled regarding this during the intake process as I was assured multiple times that DRG had worked with my creditors in the past.
Consumer Action Taken:
I terminated my relationship with DRG in mid-October and was told a refund would be forthcoming. After several attempts to contact anyone at DRG who could give me information about the details, I was contacted by Rob Crenshaw who promised to follow up on my case and give me details within 2 days. He gave me an email address that was apparently a black hole and a phone number that was totally bogus. About 2 weeks later, I received an email indicating no refund would be forthcoming.
I just wrote a letter (following the steps outlined on this blog) and will be sending it to DRG tomorrow morning.
I sent a letter to Debt Restructure Solution / Debt Restructure Group at the address given and asked them to respond to this consumer complaint.
Letter was returned.
You are not alone. I'm here to help. There is no need to suffer in silence. We can get through this. Tomorrow can be better than today. Don't give up.
If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.
If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.
Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.
If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose