Access Travel Network – Consumer Complaint – 8-7-2012

Consumer Complaint Submission
Written by Consumer

Consumer Statement:

Received a phone call on 10 July 2012 from ACCESS TRAVEL NETWORK and he offered to sell my “free weeks” (due, according to them, to expire in August 2012) of my timeshare. He said they “required” me to pay upfront for the booking fee of $149 per week for 10 weeks. Said they would send me a contract to consider and sign and return via fax. When I got the electronic version of the contract (11 July), that clearly stated “7 day cancellation policy” on the form, I reviewed the document and saw no protection for me after the initial period so I wrote CANCEL in large letters and faxed it back to them with a request for “immediate refund” of the charge against my card. Then I received another call from a different person offering to cut the charge in half and to issue a credit for that amount ($745) and then to call back on 12 July to “review and finalize” all the details. He left a message later that day with a “tracking number” for the credit that was going back to my credit card. Same guy called back in the afternoon of 12 July (three hours later than he told me he would call) just as I was sending another fax demanding a refund for ALL charges because my credit card had no record of that tracking number or a credit pending. When I told him I was cancelling the whole thing without ever signing the contract and that I was within my seven day window to cancel, he hung up on me. I then filed a dispute complaint with my credit card and filed an online complaint with the Florida consumers’ department. My credit card company has informed me that I have no obligation to pay until the complaint is resolved by them and the merchant.

On Saturday, 14 July, I received a message from my credit card informing me that I had received a credit of $745 from the merchant and that my card company “considered the matter resolved”. I immediately called the card company and explained that I was not satisfied with the amount (half) and that I wished to open another dispute for the remainder. They did that immediately. THIS IS STILL CLEARLY A SCAM DESIGNED TO GET AS MUCH AS POSSIBLE FROM PEOPLE WITHIN THE SEVEN DAY CANCELLATION PERIOD and thereafter nothing may be cancelled or claimed.

Consumer Action Taken:

Numerous phone calls, emails and faxes stating very clearly “CANCEL”, all done within the first seven days, which their contract states is the “cancellation period”.

Date This Problem Happened: July 10, 2012

State You Live in: South Carolina

Race/Ethnicity: White

Age Range: 51-65

Total Amount of Fee Paid: $1,490

Company Name: Access Travel Network

Company Address:

672 N. Semoran Blvd.
#301
Orlando, Florida 32807

Company Telephone Number: 888-751-5547

Website of Company: accesstravelnet.com


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Consumer

This is information that was submitted by a third party and not generated by GetOutOfDebt.org or Steve Rhode.

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