Attorney General McGraw Warns of Telephone Scam Targeting Travelers

West Virginia Attorney General Darrell McGraw is warning travelers to be on guard due to a scam making an increased appearance in the hospitality industry. Travelers are experiencing convincing calls from scammers attempting to obtain credit card information.

This scam is targeting guests staying in hotel rooms. Individuals receive a telephone call from the thief who claims to be an employee of the hotel. Guests are being told that their personal information was not processed correctly and the credit card number needs to be given again in order to fix the problem. To accurately complete the transaction, hotel visitors are being tricked into revealing their credit card number and other personal information.

It has been reported by the Alabama Department of Corrections Security Threat Group that in some instances the scam artists are inmates and there has been one arrest related to this illegal activity. If the scammer successfully receives all the necessary information from the hotel guest, he proceeds by either forwarding the information to an outsider to deposit the money into the inmate’s account, or the inmate makes the transaction himself using a smuggled cell phone.

Attorney General McGraw highly encourages all travelers and consumers to never give out personal information over the telephone. In this particular situation, a guest should first refrain from providing such information and should instead make a trip to the front lobby desk to ask about the problem.

“Scammers will do and say anything to trick consumers into giving personal information over the telephone,” McGraw stated. “In fact, when the situation presents itself, it is best to withhold this information and follow up by calling back or making a visit to an office for clarification.”

This scam has been reported at various hotels across West Virginia and surrounding states.

Read the full story at Office of the West Virginia Attorney General – Press Releases.

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1 thought on “Attorney General McGraw Warns of Telephone Scam Targeting Travelers”

  1. Same call I got when my family and I were travelling to Florida. In one of the hotels where we stayed, I got a call in the middle of the night from Katie who claimed she was the hotel’s receptionist and that she needed my credit card number again because their system crashed and lost all their data. I could have given her the information she wanted had I not remembered that the receptionist on duty that night was my friend Melissa. It was her who welcomed us when we arrived and told us that if we needed anything, we just let her know. Anyway, she’d be around till 6am in the morning. Having realized that, I told Katie I knew who she was and hung up. I told my friend Melissa about the call I got the next morning and she confirmed it was a scam. She alerted her supervisor. We Googled the phone number and there it was, reported at http://www.callercenter.com as being used by a scammer named Katie. Unbelievable. 


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