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Home > Scam Reporter > Debt Restructuring of America > Financial Assistance Group – Consumer Complaint – December 10, 2012

Financial Assistance Group – Consumer Complaint – December 10, 2012

Consumer Statement:

I have$3,4xx.00 money in escrow and I have repeatedly asked to have it returned. Grace Keen Maier has fell off the planet and so has everyone else at the office. Everytime I call I get a voice message stating the all voice mailboxes are full. Grace Keen Maier will not return my emails requesting the return of my money in escrow. I called 2 times and asked to speak with Kimberley Gordon, President of Company in March and she would not return my call. They have my money and ran for the hills. They have changed the name of their corporation 3 times, and my legal representation was changed several times as well.

Consumer Action Taken:

I have sent repeated emails to Grace Keen Maier, and attempted to speak with her or Kimberley Gordon but no one is answering my emails or the phone. I have retained a lawyer and they are not responding to his request to return my money held in escrow.

Date This Problem Happened: September 20, 2012

State You Live in: Kentucky

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid: $6,500

Company Name: Financial Assistance Group

Company Address:

P.O. Box 11835
Louisville, Kentucky 40251
United States

Company Telephone Number: 502-384-4301

Website of Company:

If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.

If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose

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About Consumer

This is information that was submitted by a third party and not generated by or Steve Rhode.
  • Mike G

    Update!!! I spoke to the Attorney General’s office in Kentucky they informed that the FBI is now on the case and its only a matter of time and these folks will face the justice system!

  • Big Red

    I wanted to let every one know the name of this scam company too and its players. Financial Assistance Group of Kentucky 502-384-4301, President Kimberely Gordon ext 232, Grace has left the building and has been replaced by Ashley Pruitt ext 229. Please be aware they will take your money and run!!!

  • Mike Garvin

    Steve, I spoke to Ashley Pruitt today and she tried to transfer me to good old Kimberely Gordon President of this scam. Ashley was unable to transfer(imagine that) so she told me to call Kim directly. Well put your surprise face on, Gordon’s voicemail is full! After calling Ashley over 25 times I finally got her to answer from a number she was not familiar with. Ashley told me she is new and can not help me, told me to call Kim and hung up on me. Ashely’s number is 1-502-384-4301 ext 229, if anyone would like to keep calling and harassing her with me please feel free to do so. I attend on calling her everyday just for fun. I look at it this way if I can not recoup my deceased mom’s money I can at least have fun with this! Mom was a Gold Star mother who lost a son in Viet Nam in 1969, my brother was only 19 at the time of his death so I figure I owe it to her to see this through. Filed a complaint with the Kentucky Attorney Generals Office back in September and have heard nothing from them either. Left messages with them with no return phone call. Sad story!!!

    • Steve Rhode

      If you have not followed all the steps in my refund guide, now might be a good time to. See

      • Mike Garvin

        Following every step, thanks for all your help, its people like you who make America a great place to live!

    • Ben Dover

      Kimberly Gordon is Bruce Athertons sister in law, Bruce went to prison and he put the company in Kim’s name so the money couldn’t be touched, he was paying himself through Kim, I know my wife worked there for 2 months and came home crying everything because of the awful things that she was told to do to these poor clients, do not return calls and do not transfer calls to Kim, kim bought a brand new house and a brand new Lexus right before Bruce went into prison but couldn’t pay my wife her salary for the week told her it would be a few days, they were all scam artist, I know exactly where mrs Kimberly Gordon lives and her husbands name and the company that he runs, his company is even in her name

  • Mike G

    Steve, thinking of my mother today I decided to call the Financial Assistance Group just to see if I could get someone on the phone, incredibly after months of unanswered left messages i spoke to a REAL human named Ashley. She informed me that Grace is no longer with the company and she would speak to Kim Gordon who I have spoken to in the past so I’m not holding my breath on this but Ashley assured me she would call me back to let me know something. I will keep you posted.

    • Steve Rhode

      Please let me know what happens.

  • Mike G

    I too have been scammed by Grace and her company. My mother was using this company to restructure her debt. In April of this year my mother passed away. I contacted Grace and luckily spoke to her ONCE and she advised me that my mother’s escrow of over $2K would be returned to her estate. I never heard back from her or her company. I filled a complaint with the Attorney General’s office of Kentucky and I am awaiting a reply from them. How can Grace sleep at night stealing from a dead woman!

  • Consumer

    Complaint posted.

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