Consolidated Credit Counseling Services of Canada has been criticized recently in the Canadian press for not having any Canadian certified counselors on staff.
“Our industry has been around for more than 45 years, yet counsellor certification is a fairly new requirement. As a newer organization in an industry with a long history, it has taken time and resources to grow Consolidated to the same level as many of our industry colleagues,” Schwartz wrote in an email after an interview with the Star.
“Likewise, it has taken time to build a team of counsellors with the qualifications and skills to meet our high client-service expectations,” he continued. “We are now at a point where many members of our counselling team are exceeding these expectations, which is why we have invested in their AFCCs (Accredited Financial Counsellor Canada) certification designation.”
Schwartz told the Star that three counsellors were nearing completion of the course materials and were preparing to write the exams in mid-February.
“Consolidated Credit always has, and always will put the needs and the best interests of consumers first,” Schwartz wrote. “We are a leader in our industry because of the professional and compassionate counselling we provide to every Canadian who reaches out to us for help.” – Source
One interesting fact citied was that in Canada, credit counseling companies “get $22 for every $100 collected on behalf of creditors.”
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