The Consumer Financial Protection Bureau (CFPB) has issued a comprehensive guide to help troubled mortgage borrowers. The 104 page guide gives step-by-step directions on what you should expect from your mortgage company if you are struggling.
You can read the guide here.
The guide also clearly lays out the responsibilities of borrowers as well and is one of the more comprehensive guides I’ve seen to making it clear what should or needs to happen by all parties if you fall behind on your mortgage.
The CFPB also reasserts it’s goal to assist consumers that have problems with their mortgage company problems. Consumers can submit complaints here.