Quick Answer: Credence Law Group took $7,000 from a consumer over 3 months for foreclosure assistance but provided poor communication and ultimately failed to save the home. The consumer was later charged an additional $2,000 by another attorney only to be told nothing could be done, and Credence became completely unresponsive when refund requests were made.
Consumer Statement:
I gave Credence over $5,000 over a 3 month time span to help me save my home. It was hard to get anyone to reply to my phone calls or emails, and I was told once that it would be better to just leave a message rather than make a direct call. The problem was that the recorded message said to call back, that they weren’t taking recorded messages. Eight months later they forwarded me to another attorney, that charged me a non-refundable $2,000 to tell me four days later that there wasn’t anything anyone could do to help me. I lost the house the next week. I never received the password that they said they would give me to watch the progress of the case. I asked for it many times. I asked for a breakdown of the expenditures, but now I cant get anyone to respond to me.
Consumer Action Taken:
Every weekday I read the enforcement actions, filings and fine print the outlets skip, and turn them into the one or two moves that actually improve your position — a rate worth moving for, a fee you can refuse, a deadline to beat before it costs you.
In the latest issue (Oct 9): Does Financial Literacy Make Financial Sense?
I write Your Money Actually most weekdays — actionable money information you will not find anywhere else, and the small decisions that compound. It is free, I sell nothing, and I take no money from any company I write about.
I have called many people and I have written many emails but one will respond to anything. I haven’t threatened anyone, I just keep leaving messages and emails to please contact me. It’s like they have completely disappeared.
The Daily Money Brief — Free, at 10 AM
Money you may be owed, scams to dodge, and the fine print decoded — the consumer money news that affects your wallet, every weekday.
Date This Problem Happened: July 17, 2014
State You Live in: Ohio
Race/Ethnicity: White
Age Range: 51-65
Total Amount of Fee Paid: $8,000
Company Name: Credence Law Group
Company Address:
180 N. Stetson Ave
Chicago, IL 60601
Company Telephone Number: 888-502-3121
Website of Company: credencelawgroup.com
If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.
If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.
Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.
If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose
Before You Sign Anything: Run any debt relief contract through the free Contract Decoder to spot hidden fees and unfair terms. Check the company’s complaint history with the Scam-O-Meter.
Compare Your Real Options: Most debt relief companies won’t tell you about all your options — especially the ones they can’t profit from. Credit counseling has a 21-27% completion rate. Settlement resolves about 1% of enrolled debts fully. Bankruptcy has a 95% discharge rate — and protects your retirement. Take the Find Your Path quiz for a recommendation based on your actual numbers.
