I have had an account with Merrick bank for years. I get my bill in the mail every month, despite signing up for electronic invoices and I pay my bill on time every month. For several months I have been receiving emails from them stating I needed to click on the link to verify my account as they are unable to get mail delivered to my address (despite me getting the bill every month). I did not click on the link I assumed it was a phishing email and I just continued to pay my payments. Today when I logged in to pay my bill I noticed that I didn’t have any available credit so I called and was told my account was closed because I did not click on that link in the email, who the heck sends an email like that with the heightened awareness of phishing? A very rude customer service representative and his supervisor told me they would send me a letter telling me how to reopen my account. I asked them “so you want to send mail to an address the at you say is undeliverable. I was told there is nothing they can do, despite this obviously being their mistake. So they closed my account which will reflect on my credit because of their error, despite me making my full payment on time every month. This is illegal credit practices and judging by the complaints I am finding on the internet a common practice for them. This needs to stop
How complaint can be satisfactorily addressed
I want an apology from company and my account reopened. I never intend to use the account again, but this should be reflected on my credit report
Consumer Action Taken:
I tried talking to a customer service representative and then his supervisor. I updated my address in there system 5 times despite it being listed correctly
Date This Problem Happened: January 9, 2016
State You Live in: California
Age Range: 51-65
Total Amount of Fee Paid:
Company Name: Merrick Bank
Company Address: Draper, UT
Company Telephone Number:
Website of Company: merrickbank.com
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