Date Received: 2017-04-17
Product: Federal student loan servicing
Issue: Dealing with my lender or servicer
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I am being billed by XXXX and Navient as well.I just had a Chapter! XXXX discharged in XX/XX/2017. I think I am being double billed?
Company: Navient Solutions, LLC.
State/Zip: CA 913XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: No
Complaint ID: 2437961
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it.