CFPB Complaint

Resurgent Capital Services L.P. – CFPB Complaint ID 2478033

Consumer Complaint Submission

Date Received: 2017-05-07T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Hi abo ut 5 y rs ago I contacted the original creditor XXXX XXXX , This account was an account open from Identity theft. XXXX XXXX closed the account. I have been living out of the country for several years. and I pulled my credit and saw it was fraud. The closed it and promised to remove it off my rep ort 5 yrs ago. I have Attached my utility bill to prove, I was living in XXXX from XXXX XXXX And I have made updated police reports when I had returned and saw even more Identity theft. Now in XXXX XXXX XXXX has sold the account to a collection agency, they put this account on my credit report and has been trying to collect XXXX on a Fraud account fro m 5 yrs ago.
I did write a letter to the collection agency but I have not had a response. I would like to have this RE- Removed off my credit report.

Company: Resurgent Capital Services L.P.

State/Zip: IL 606XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2478033

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.


About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top