CFPB Complaint

PINNACLE RECOVERY, INC. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-05T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX XXXX 2017, I made a settlement offer against my timeshare. Here is the email receipt that I received after the payment was made. ” This letter will confirm that Pinnacle Recovery , Inc. and XXXX XXXX , XXXX .- XXXX XXXX have accepted a payment of {$1600.00} on your outstanding balance of {$8900.00} on your contract # XXXX on XXXX -17. T his obligation will be considered a full compromised settlement to terminate all rights and interests in the contract originally signed. You are not responsible for the additional contract balance or any outstanding fees regarding your maintenance fees ” Today, XXXX XXXX , 2017, I received a letter dated X/XX/ 2017 t hat stated I owed {$8700.00 } ( with new late fees and collections costs assessed. When I called the collection agency, I attempted to ask multiple times why this debt was not cleared. I could not even finish one sentence or question. The phone rep would not give me a straight answer. I was able to glean that there is a ” Note ” on my account that it was paid directly to the collection agency, but no record that they have received anything back from the actual timeshare company. In her contradictory information, it appears they ( Pinnacle ) did not notify the timeshare company, even though I received this information above, that the account was paid. I would like the collection agency to take this payment and resolve immediately with the timeshare company as this was considered paid in full. Otherwise, it appears to me that this is simply grand larceny by the collection agency.

Company: PINNACLE RECOVERY, INC.

State/Zip: CO 806XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2477277

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