CFPB Complaint

CURO Intermediate Holdings – CFPB Complaint ID 2476961

Consumer Complaint Submission

Date Received: 2017-05-05T00:00:00

Product: I do not know

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Had taken out a loan through Speedy Cash for payments on the XXXX and XXXX of every month in amounts of no more than {$39.00}. Informed the representative from Speedy Cash on their recorded line that i was recently unemployed and do n’t have payment for them as well as there was no amount in the account ( which was forced to put on file before loan was issued ). The company attempted multiple times to force payment ( s ) on XXXX / XXXX / XXXX after being informed not to take payment. These now unauthorized force of payments caused multiple overdraft fee ‘s through my bank of $ XXXX {$5.00} on each attempt. On XXXX / XXXX / XXXX Speedy Cash forced the multiple unauthorized ( date of XXXX / XXXX / XXXX not authorized and verbally informed them on phone no funds in account to take ) payments of {$110.00} from my XXXX XXXX XXXX sons XXXX which is now deposited into my account. I had called them and informed them the payments were unauthorized and to remove my form of payment immediately to which they replied we will remove the card on file and did not address the unauthorized payment.

Company: CURO Intermediate Holdings

State/Zip: AZ 850XX

Company Response to Complaint: Closed with monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2476961

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.




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