Date Received: 2017-07-16T00:00:00
Product: Credit card debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: In XX/XX/XXXX , I had my Identity stolen and the person opened XXXX accounts, XXXX with XXXX XXXX XXXX and the other with XXXX . I discovered the theft in XX/XX/XXXX when the thief tried to secure a copy of my current credit card ( XXXX ). I immediately contacted XXXX XXXX XXXX and XXXX and opened investigations with each.
The thief had gotten a credit card from XXXX XXXX XXXX and used it to make several purchases in their city. The thief did not use the XXXX credit card nor activated the credit card. Once they hit the credit card limit with XXXX XXXX XXXX , they called XXXX to transfer funds into the XXXX XXXX XXXX account so they could continue using the XXXX card. The thief transfer funds from XXXX twice. When I spoke to XXXX , they said they had the voice recording of the second transfer and the person did not sound like me. I complete a police report and an Identify Theft report with the FTC and submitted them to both banks.
I have also completed an extended ( 7 year ) fraud alert on my social security number to block anyone from opening any future accounts.
XXXX XXXX XXXX completed their investigation and found the account was a case of Identity theft and released me of the debt. However, XXXX declined my case and continued to harass me and my family. I submitted another letter to XXXX along with a copy of the release letter from XXXX XXXX XXXX . XXXX did not response to my letter, but submitted my case/debt to Northstar Location Service, LCC ( a debt collector ). Now I am getting harassed by Northstar. I have discussed the issues with XXXX multiple times over the phone, submitted multiple reports, and bank documents. XXXX continues to seek funds for an account I did not open.
Company: Northstar Location Services, LLC
State/Zip: KS 662XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2576139
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
- Two Arrested in Los Angeles for Their Roles in Hospice Fraud Conspiracy - December 3, 2021
- Three Operators of Financial Services Firm Charged and Arrested in Alleged $155 Million Investment Fraud Scheme - September 17, 2021
- Better Path Financial– Scam, Complaint, Review, Or Praise? - August 25, 2021