Date Received: 2017-09-21T00:00:00
Product: Credit card debt
Issue: Threatened to contact someone or share information improperly
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: On XXXX/XXXX/2017 XXXX XXXX with XXXX XXXX called over 5 relatives of mine in an attempt to contact me.
He has shared personal information regarding my debt with my relatives and I ‘m certain this violates fair debt collection practices.
He has informed them I ‘m ” severely delinquent with XXXX XXXX ” and that I ” need to contact him or he ‘s going to send me to civil court ” This matter needs to be addressed. I ‘m not comfortable with my private information being shared with my family members.
Company: Account Discovery Systems, LLC
State/Zip: UT 841XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2680269
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
