Date Received: 2017-12-31T00:00:00
Product: Federal student loan servicing
Issue: Incorrect information on your report
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: Navient has reported SEVEN of my student loans as previously delinquent. This was recently learned when speaking to my lender about trying to obtain a mortgage. The student loans in question were wrongfully taken out of deferment and Navient will not correct the issue and remove the delinquent remarks on my credit report. I have tried speaking with them as well as disputing the information via the credit reporting agencies. I have been enrolled at XXXX XXXX since XX/XX/XXXX and am not anticipated to graduate until late XX/XX/XXXX, mid XX/XX/XXXX. The only remedy Navient has done is place the delinquent accounts in a current status.
2 of them opened XX/XX/XXXX, with 4 missed payments, XX/XX/XXXX with 4 missed payments, XX/XX/XXXX with 4 missed payment, and 3 in XX/XX/XXXX with 4 missed payments.
As a result of their inconsistency and unwillingness to assist an XXXX XXXX veteran, my credit score has suffered immensely and my ability to get a home loan is now dependent on whether or not they will remedy their previous error.
Company: Navient Solutions, LLC.
State/Zip: GA 300XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2768467
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
