CFPB Complaint

Navient Solutions – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-12-31T00:00:00

Product: Federal student loan servicing

Issue: Incorrect information on your report

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Navient has reported SEVEN of my student loans as previously delinquent. This was recently learned when speaking to my lender about trying to obtain a mortgage. The student loans in question were wrongfully taken out of deferment and Navient will not correct the issue and remove the delinquent remarks on my credit report. I have tried speaking with them as well as disputing the information via the credit reporting agencies. I have been enrolled at XXXX XXXX since XX/XX/XXXX and am not anticipated to graduate until late XX/XX/XXXX, mid XX/XX/XXXX. The only remedy Navient has done is place the delinquent accounts in a current status.

2 of them opened XX/XX/XXXX, with 4 missed payments, XX/XX/XXXX with 4 missed payments, XX/XX/XXXX with 4 missed payment, and 3 in XX/XX/XXXX with 4 missed payments.

As a result of their inconsistency and unwillingness to assist an XXXX XXXX veteran, my credit score has suffered immensely and my ability to get a home loan is now dependent on whether or not they will remedy their previous error.

Company: Navient Solutions, LLC.

State/Zip: GA 300XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2768467

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.




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