Navient Solutions – CFPB Complaint ID 2897216

Date Received: 2018-05-04T00:00:00

Product: Federal student loan debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: response to : Complaint number : XXXX Date submitted to CFPB : XX/XX/XXXX Date sent to company : XX/XX/XXXX Product : Debt collection XXXX : sent a billing statement as of XX/XX/XXXX with a payment due date of XX/XX/XXXX.

I paid the full amount on XX/XX/XXXX. This was not reflected in any billing statements. XXXX sold the loan to XXXX/XXXX.

Did XXXX sell my loan after I paid it in full?

Did XXXX still continue to express that I had a payment due on XX/XX/XXXX when they sold the debt in XX/XX/XXXX?

Company: Navient Solutions, LLC.

State/Zip: DC 200XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2897216

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