CFPB Complaint

Paramount Recovery Systems, L.P. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-05-28T00:00:00

Product: Medical debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX, as I checked my XXXX XXXX account, I noticed that a ‘derogatory remark ‘ was added to my credit reports from XXXX and XXXX . The collection agency that placed the ‘derogatory remark ‘ on my credit reports is Paramount Recovery, which is located at XXXX XXXX XXXX. , XXXX XXXX, XXXX , TX XXXX. I immediately sent a debt validation letter ( certified mail with return receipt ) to Paramount Recovery requesting validation of the debt as well as HIPPA authorization due to this being an alleged medical debt. Paramount Recovery acknowledged receipt of my debt validation letter by signing the certified mail return receipt ( green card ) and dating it for XX/XX/XXXX. The representative from Paramount Recovery who signed the certified mail return receipt was ” XXXX XXXX. ” From XX/XX/XXXX until present, I haven’t received any communication from Paramount Recovery regarding my debt validation letter or have received any of the requested information stated in my debt validation letter. Paramount Recovery did temporarily delete the ‘derogatory remark ‘ from both credit reports ( XXXX and XXXX ), but reinserted the ‘derogatory remark ‘ a few days later. I have NEVER received any proper/prior written notification from Paramount Recovery regarding this account. They just one day decided to insert this ‘derogatory remark. ‘ Also, they have placed this ‘derogatory remark ‘ on my credit reports without any account number from the original creditor.

Company: Paramount Recovery Systems, L.P.

State/Zip: TX 775XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2919684

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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