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Sterling Credit Corp. – CFPB Complaint

By on September 12, 2018
Consumer Complaint Submission

Date Received: 2018-07-23T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I was contacted in XX/XX/2018 by XXXX XXXX XXXX ( Address : XXXX XXXX XXXX, XXXX, PA XXXX ) that I have a credit card payment to make. I initially thought it was a scam call as I never heard of XXXX XXXX XXXX before. When I called them they said they are not receiving payments and I am the owner on the account. I said I never owned XXXX XXXX XXXX ‘s credit card and asked them to email me the original credit card application which they did. I contacted them right away as I notice the signature on the credit card application was not mine and my ex-husband put the signature for joint owner. I disputed this credit card and questioned XXXX XXXX XXXX how did they add my name without taking my permission. I filed complaint with XXXX XXXX XXXX police about this and I clearly mentioned that the signature on the application is not mine and emailed the affidavit to XXXX XXXX XXXX. In-spite of doing all this, XXXX XXXX XXXX didn’t remove my name and now they sold the account to XXXX XXXX XXXX ( Address : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, PA XXXX ). Now I am receiving collection calls and letters from XXXX XXXX XXXX. I would like you to take action on XXXX XXXX XXXX which made a mistake of adding my name to Credit card without taking my permission and started bothering me when they stopped receiving payments from my ex-husband. It is causing so much stress and pain and affecting my daily life. Though I am innocent here, I am being punished with these phone calls and letters. Please take appropriate action on XXXX XXXX XXXX as they made mistake of adding me without my knowledge and for harassing me. No credit card company or lender should get away for their own mistakes and harassing innocent people I condemn XXXX XXXX XXXX ‘s attitude and behavior towards me in this whole process and question their policies for issuing credit cards and XXXX XXXX XXXX for calling and threatening me with their phone calls and letters

READ  BANK OF THE WEST - CFPB Complaint

Company: Sterling Credit Corp.

State/Zip: GA 300XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2970248

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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