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Home   >   Scam Reporter   >   CFPB Complaint   >   NAVY FEDERAL CREDIT UNION – CFPB Complaint

NAVY FEDERAL CREDIT UNION – CFPB Complaint

By on November 15, 2018
Consumer Complaint Submission

Date Received: 2018-10-24T00:00:00

Product: Credit card debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Navy Federal is only allowed to contact me through my cell phone number. This is not the first time they have found other numbers that are associated to me in an attempt to reach me. These numbers have not been given authorization to call.

Company: NAVY FEDERAL CREDIT UNION

State/Zip: MD 210XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3055876

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  CCS Financial Services, Inc. - CFPB Complaint

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