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Navient Solutions – CFPB Complaint

By on February 22, 2019
Consumer Complaint Submission

Date Received: 2018-12-23T00:00:00.000

Product: Federal student loan debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XX/XX/2018 SENT VIA CERTIFIED MAIL RETURN RECEIPT REQUESTED XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX Re : Current Creditor : Navient Solutions LLC Debt Description : XXXX XXXX Account Number : FDR Account Number : NES Account Number : Balance : {$6100.00} To Whom It May Concern : I have been contacted by your organization by letter ( dated XX/XX/2018 ) received on or about XX/XX/2018, attempting to collect on the above referenced debt.

As discussed on my phone call to your office on XX/XX/2018, I filed for bankruptcy under Chapter XXXX of the United States Bankruptcy Code, on XX/XX/2018. The account referenced in your letter and as outlined above was discharged under bankruptcy, case number XXXX, in the U.S. Bankruptcy Court for the Northern District of Ohio on XX/XX/2018.

I have enclosed a copy of the Order of Discharge ( Official Form XXXX ) XX/XX/2018, for your reference and a copy of page 8 of the Schedule E/F : Creditors Who Have Unsecured Claims ( Official Form 106E/F ) showing the above referenced debt listed on the debt schedule.

I believe the current creditors attempt as well as your own attempt to collect and/or induce payment on this otherwise discharged debt is in violation of the Courts Order and the Bankruptcy Code. Discharge Orders extinguished all education-related debt that was not excepted from discharge by 11 U.S.C. 523 ( a ) ( 8 ).

As you and the current creditor are aware of this discharge and know, any attempt to collect on a discharged debt is in violation of both the Fair Debt Collection Practices Act ( FDCPA ) and the Bankruptcy Protection Law. Although a debt collectors knowledge or intent is irrelevant, by sending this collection notice to collect on an uncollectible debt, I believe you and the current creditor listed in your letter also mis-stated the character and legal status of the discharged debt, and violated the FDCPA, specifically 15 U.S.C. 1692e ( 2 ).

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I demand your organization as well as the current creditor referenced in your letter cease all collection efforts of the alleged debt and immediately stop and remove the reporting of this account as delinquent to the major credit bureaus.

Any attempt to report this account as delinquent to the major credit bureaus is an attempt to compel payment – also a violation.

I will be documenting all illegal actions and violations by contacting and filing complaints beginning with, but not limited to, the organization ( s ) listed below.

Furthermore, you are hereby notified that at no point in time and under no circumstances is your organization ; an employee of your organization ; a representative for your organization or affiliates ( which includes the current creditor you identified in your letter ) to contact me or any member of my family by any means other than in writing via the US mail system.

I also hereby reserve my right to take any legal action including private civil action against you and or the current creditor to recover damages.

Respectfully, Enclosure ( s ) : Order of Discharge ( Official Form 318 ) XX/XX/2018, Page 8 of Schedule E/F : Creditors Who Have Unsecured Claims ( Official Form 106E/F ), cc : OHIO ATTORNEY GENERAL CONSUMER COMPLAINT DEPARTMENT XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX CONSUMER FINANCIAL PROTECTION BUREAU XXXX XXXX XXXX XXXX, IA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, DC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX NAVIENT SOLUTIONS , LLC .

XXXX XXXX XXXX XXXX XXXX, VA XXXX NAVIENT XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA, XXXX NAVIENT ATTN : BANKRUPTCY XXXX XXXX XXXX XXXX, PA XXXX NAVIENT CORP XXXX XXXX XXXX XXXX, DE XXXX NAVIENT XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX

Company: Navient Solutions, LLC.

State/Zip: OH 440XX

Company Response to Complaint: Closed with explanation

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Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3108068

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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