NELNET, INC. – CFPB Complaint ID 3112411

Date Received: 2018-12-29T00:00:00.000

Product: Federal student loan servicing

Issue: Improper use of your report

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: It is extremely difficult to repair and raise your credit score when you have multiple accounts for student loans. Student loans are high, and, unfortunately, falling behind means it affects your scores dozens of times. Student loans should be consolidated to one account so that it doesn’t drag your credit score down. Low credit score because of student loans are having a harsh effect on the graduates quality of life which makes it even more difficult to pay back the student loan. This complaint is a call for legislation that would consolidate an individual’s student loans into one account so that their credit score isn’t so harshly affected.

Company: NELNET, INC.

State/Zip: FL 330XX

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3112411

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