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Can I Get My First Payment Back From Start New Financial?

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Question:

Dear Steve,

I feel like Start Fresh Financial sounds too good to be true. I went again my better Judgement and gut feeling and was talked into their debt Settlement program. Now I am regretting it as I read the BBB reviews and was on hold for an hour yesterday.

Granted IT was the day after thanksgiving. But the Recording did state that They were open. I am upset And want to know How I can get my first drafted pymnt of $510. Back. Can I Cancel since I just did this tuesday? Thank you. I appreciate any advise

Can I get my first payment back?

Because the are bases in Grand Rapids MI does that protect them somehow?

This is just a comment – their sales tactics are very good. They use very charismatic Young people. Some are too pushy as you can see in the complaints but many succeed. But three Door to Door tactics Are still effective.

Mary

Answer:

Dear Mary,

I’m not sure what triggered you to begin this look after you became a client. I would guess you lept at the sales pitch before doing a background check. Many people do when they are purchasing debt relief help. They hear an attractive sales pitch and jump before checking out the company they are considering.

I would recommend that anyone considering using such a company should read the following free guides.

  1. The Ultimate Consumer Guide to Checking Out a Debt Relief Company Before You Sign On the Line
  2. 10 Must Do Steps to Find the Best Credit Counseling or Debt Settlement Company for You
  3. How to Check Out a Business or Company to Avoid Getting Scammed or Ripped Off

But it sounds as if you did that research after you enrolled as a client. It also sounds like you had an in-person visit by a representative. These are typically done for companies that collect advance fees before settlements are arranged.

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I did a bit of quick research and could not find a company named Start Fresh Financial in Grand Rapids but there is a settlement company named Start New Financial.

It appears their website still goes by their old name of Start New Settlement.

Start New Financial does say “Start New Settlement does not charge its clients any fees until Start New Settlement successfully settles one or more of the client’s enrolled debts. In the event Start New settles one or more—but less than all—of a client’s enrolled debts, Start New only charges the customer a fee based on the amount of enrolled debt actually settled.” – Source

That would lead me to believe the full amount of your initial payment should still be held in an account and eligible for you to ask for it back in full.

According to the BBB the company is an accredited business and has an A+ rating at this time. The BBB also states, “Dean Sundrla was also the owner of TMMG, USA, LLC, Complete Debt Settlement and Front Street Tax Service, all of which are no longer operating, and is the Sole member of Start New Financial LLC. Separate business profiles are available for each of these companies.” – Source

I’d take a look at your client agreement and see what it says regarding terminating the program. Since you’ve only made one payment and had a change of mind then I would be surprised if they held your payment.

I’d suggest two things:

1. Get in touch with the company and have a friendly conversation and ask for your money back if that’s what you want to do.

2. But consider you still have some ongoing issues that prompted you to consider the program, to begin with. I assume that the issue is still ongoing and will still need to be resolved or addressed in some way. If you can post an update in the comments section I’ll be happy to give you some feedback on that.

See also  Start Fresh Financial – Scam, Complaint, Review, Or Praise?

Ultimately what we need to figure out is if this is a case of buyers remorse or the company is just not the right fit for the underlying debt problem.

Sincerely,


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Steve Rhode
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Steve Rhode
Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.
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5 thoughts on “Can I Get My First Payment Back From Start New Financial?”

  1. Steve, Are we thinking that Start New is not a debt settlement company to do business with based on what you see? I ask because I just signed up with them to help me and I do feel like I had an incomplete welcome call, I have no idea how to submit my statements and letters from collectors, and their website seems to have very low functionality…They do not pull the first payment until Saturday so do I want to consider pulling auth.from Global Client solutions to pull monies? I was also checking out Clear One Financial who seemed better put together, a higher per month but the support and leadership I spoke to seemed sound…any info on them?- they could be just a slicker fancier put together package of snake oil, i just want to be sure as I need help settling my debts and have already dealt with a terrible company the past 12 months

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  2. Another way to get your money back is to call the payment processor that pulled the payment. I dont know who they use but it could be Global, Ram, Debt Pay Pro, or other similar payment processing companies. Since they are not allowed to take up front fees your money should be sitting in the account that was set up for you.

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