Tax Related

I Can’t Seem to Get Through to the IRS on the Phone to Get My ITIN

Written by Steve Rhode


Dear Steve,

I was given an ITIN approximately three years ago for the sale of the house in Florida. All of my documents are presently in storage and I am trying to retrieve my ITIN number.

I have called the phone number for the ITIN retrieval (808-908-9982) 20 times and it is always busy. Is there an alternative way of finding out what my ITIN is.

Thank you very much.



Dear Brian,

I turned to my tax expert friend Jim Buttonow for advice. Here is what Jim said.

“IRS phone lines have very long waiting times. I just called the (800) 908-9982 (I used option “3” for “other” request) and was able to get through in 10 minutes. Calling early is best (7-8 AM is best).

There are four other options:

  1. Go to an in-person IRS Taxpayer Assistance Center (best to get an appointment):
  2. Get a tax professional to call for you: you can visit a local tax pro who can get on the phone with you and ask. Tax pros have a special hotline (called the Practitioner Priority Service line) that gets through quickly.
  3. Call the 1-800-829-1040 number: they can answer account-related questions
  4. Go back to the company that needed your original ITIN for the property transaction – they should have a copy of any information return that they filed under your ITIN.

When I spoke to the 800-908-9982 IRS representative, they said to call between 7-8 AM Eastern Time.”

Now how is that for a comprehensive answer from Jim?

He’s a rockstar.


You are not alone. I'm here to help. There is no need to suffer in silence. We can get through this. Tomorrow can be better than today. Don't give up.

See also  My Ex-Husband Passed Away and I Need to Find His ITIN

About the author

Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.


Leave a Comment

Scroll to Top