Quick Answer: Elite Financial Solutions appears to still be registered as an active business with Jeffrey Wick as president, but their customer service has significantly declined. The company uses a UPS store address rather than an actual business location, and their website contains outdated debt settlement letters from 14 years ago.
Question:
Dear Steve,
I have been with Elite Financial Solutions at 6278 N Federal Hwy, Fort Lauderdale, FL 33308 since 2011. They have handled all my debt well.
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I still have a few accounts to settle and have called them every three months for updates. Somehow I have been trying to call them since last week. Left voicemails, emails but I am not getting an answer…I am afraid that they may not exist anymore. The emails are not being bounced back and the calls continue to go on voicemail. Their website also still is active except if you want to send them a message through their website it is not possible.
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How can I find out whether they are still active as they still have my money in their account
Alexander
Answer:
Dear Alexander,
The address for Elite Financial Solutions listed by the BBB is 6278 N. Federal Highway, #109, Fort Lauderdale, FL. That appears to be a UPS store address and not the actual business address. In fact, it is the address Elite Financial Solutions lists on their own website. – Source
According to the State of Florida, Elite Financial Solutions is actually E. F. Solutions registered in Delaware.
According to the update just filed with the State of Florida yesterday, Jeffrey Wick is the president. – Source
But their website certainly has not been updated recently. Some of the sample debt settlement letters are 14 years-old.
It is looking more likely that the company is still around but for some reason, the customer service has fallen through the floor.
Rather than panic, I’d start following this guide of mine to attempt to get some answers. If you still feel your issue is unresolved, the guide will give you suggestions on who to complain to in an effort to escalate the matter.
Regarding who has your payment, it should be held by a third-party escrow company and not held by the company. Who do you make your monthly payments to?
Post your answer and any updates in the comments section below.
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I have been calling for months with no reply. Case had not been closed and they have $4000 of mine.
Hi
I have also had issues them not answering my emails and calls ! I have been getting in touch with them through the BBB and asked for my total money back. They sent me a check for only $3600 out of the $9223 that I had saved with them.
Any suggestions out there that can help me getting the remainder of my money back ?
Try this logical approach I wrote. https://getoutofdebt.org/20126/how-to-try-to-get-refund-from-debt-relief-company
I have been with elite financial since May 2015. As of July 2019, they stopped posting my payments to my account. I left emails and voice mails. No response at all.
Hello, I am currently dealing with requesting my account be closed and my refund be sent to me. I am leaving phone calls and emails on a daily basis during the month of March 2021 and no one from Elite Financial Solutions is getting back with me. I would like to know if there is a way to contact the Trust Company or other ways to have someone from Elite return my messages. I have began a BBB Complaint to see if that helps.
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