If You Owe Chase Bank, Forget About Debt Settlement.

In recent communications with Chase Bank they helped me to understand their policy when it comes to working with debt settlement companies, they won’t.

Paul Hartwick, spokesperson for Chase told me, “Chase will not work with debt settlement companies. Customers who notify Chase that they are working with a debt settlement company will be advised of this policy and encouraged to work with Chase directly or to contact a non-profit 501(c) 3 licensed credit counseling agency.”

During the same exchange Hartwick also said “We are committed to working with customers who are experiencing serious financial difficulty. In this challenging economic climate, Chase understands the need for more alternatives and greater concessions to assist financially stressed customers in making credit card payments.”

So while Chase wants to help debtors in trouble, they just don’t want to have a thing to do with debt settlement companies.

Debt settlement insiders suspect they policy might change if the Debt Settlement Consumer Protection Act passes which will provide limits on what fees, business practices and charges are allowable by debt settlement companies.


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14 thoughts on “If You Owe Chase Bank, Forget About Debt Settlement.”

  1. Back in May Chase told me that they are not dealing with any settlement programs but then they turned around last week & settled one of my accounts with the debt settlement program that I’m on. Chase is very aggressive & thats exactly what they do “chase” you for their money. So maybe eventually after the account becomes gravely deliquent & is sold to a collections agency, chase will accept something rather than bankruptcy.

  2. I have heard, although I am not 100% sure, that Chase is modifying their policy to not working with ANY company that modifies a creditors debt? Is this true? and Honestly I do not understand why, if your company, or the company you have hired to be your appointed PoA, has a solid BBB rating (which Chase tells clients to “go look them up”) and shows they do pay and do infact help clients, why still the shut out on these companies.

    I did “collections” and I can tell you something is better then nothing. Is not creditor cards the same thing? Just wondering. Ty

    • Im not sure what you mean but the last three months Chase has taken a new stance where they WILL NOT WORK WITH SETTLEMENT COMPANIES. That is a fact

    • It is now fact that Chase & the legal arm J.P Morgan Chase will no longer deal with any debt settlement company BUT once the account has charged off it is possible.

      Target and Bank of America are following a similar stance.

      But you can always negotiate on a debt without making a call 😉

      Sean……need a job? lol

  3. Sean,

    Statistically, I can make a pretty good argument that banks recover less when consumers file chapter 13 as opposed to accepting settlements.

    Banks do however; recover the least when selling non performing portfolios to debt buyers. If a high enough portion of these sold portfolios are identified as containing accounts that are flagged as participating in high upfront fee settlement programs (not hard to do when the bulk of companies send out their POA/cease communication letters), than I can see Chase’s misgivings from a purely cost/loss perspective.

    Chase has had, and will likely continue to have, some of the better options available for consumers struggling to meet payments. Chase, and all of the larger issuers will not likely change to tougher and lower concessions until the economy turns around or when their book is cleansed to a more historically normal default ratio of less than 5%.


    • Your 1st comment- I agree, however, isnt the point NOT How to make Chase, etc More money on their bad loans but how to best help consumers faced with bankruptcy as their only option? My company, like yours, actually focuses on helping the consumer faced with no other option! Not on how to make the banks whole on their bad loans! A good debt settlement company, like ours, that doesnt prey on the consumer, but is actually DESIGNED to help them is a win for the lender & the consumer! Chase’s decision here is likely solely a response to all of the irresponsible settlement companies.

      Basically though, you are making my original point. Once the option for assisted settlement is gone, and the consumer is left with choice of eating or bankruptcy, they will opt for bankruptcy. Before that ever happens Chase will have sold that debt so it is always quantifiable- If chase makes more money in settlement than in bankruptcy or charge offs, then why not settle?

      Why were Chase & BoA involved for the last 9 months if they don’t stand to gain? With the fail rate of current 15% and lawyer model, I can see the banks upset that those companies are being paid & debts are really only being settled in 10-30% of the cases (assuming GAO had no agenda in their investigation) so I suppose it could be “sour grapes”…. But i doubt it!

      Mike- Ive read about your model, and so there is NO confusion, I respect it!
      The crazy thing is, I don’t think the lawyer models are scared- I dont know why, but we continue to be approached by that model and they have a “no worries” attitude! One, for example is World Law & Orion Processing. But there are others! That’s not not not a good thing for the banks or the consumer!

  4. And, of course, the truth is that Chase will NOT help their cardholders UNTIL they get notice that they have signed with debt settlement. Then suddenly, they have “many options to help you”…
    Bank of America tried this before too- It ended abruptly. If this new legislation passes as written, I am certain Chase will no-longer have “many options to help you”. Count on that-
    A nominal monthly maintenance charge, assistance in an account to deposit monthly funds and a success based fee of 20% of savings would work well for consumers- Anyone under the delusion that the card companies have the consumer’s best interest in mind is insane- They love the new legislation as it WILL force so many people into bankruptcy repayment and they will just make even more money off of THEIR BAD LOANS!!!!
    The whole outlook makes me ill- Why kill an entire industry when the backend model has a 80% or better success rate? Why? Ask BOA, Chase & Schumer- Back room deals at their worst in American politics, under the heading of “Too big to fail” legislation which is maeningless rhetiric in its’ current form as well.

      • The “backend” or success based model- Ours is near 90%- Our books are open (to you Steve) We called the GAO and offered to allow them an audit of our operation.
        The bill as it stands will not allow a company like ours to make a profit- so we will no longer exist. Do you disagree?

  5. However what will happen is that Chase will sell the account to a 3rd party collector, and then the settlement will be made with them. I’m not saying it’s right, but that’s what’ll happen.

    • I agree, when the account become 180 days delinquent and is eventually sold off to a new owner, an agreement can be struck with the new holder. Just don’t have any expectations at this time that Chase is going to play ball before they sell it.



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