1) I agreed to settle my debt with BOA on day X.
2) I requested to have a settlement letter sent and was told that it would be faxed on day (X + 1).
3) On business day (X + 2), I called because I ddi not receive my settlement letter. I was told that the debt was sold on date X.
4) I have requested the debt be recalled (through the recovery department. some representatives say that it should be recalled and some say nope.
5) I received a letter from BOA stating that the REASON why the settlement was voided is because I did not set up a payment or agree to the payment. (which is really confusing because I did agree to terms and attempted to make a payment on day X + 2 but was not allowed.)
Can my state’s attorney general help me get BOA to recall the debt and help resolve this issue?
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