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CNI – Century Negotiations Wants to Raise My Fees. – Honeylou

“Dear Steve,

I just received a letter from CNI regarding increasing their monthly fees (see attached), is this even possible?.

I have been with CNI for 4 yrs and they closed 2 of my smaller accounts. The big debt that I have is still hanging and CNI told me that I need to grow my funds before they can settle my account.

So far CNI charged me for maintenance fees over $3,000.00 plus I also get charged a monthly fee of $9.50 for reserves plus the future fee increase of $35. I want to get out of CNI and is there a way that I can just pay the creditor directly other than sending it to Noteworld. I appreciate any recommendation that you can give me. Thank you.

P.S. I’m glad that I found you browsing the web.

Honeylou”

Dear Honeylou,

Let’s look at this page by page.

So here is what I get out of this page.

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Dear Client,

We didn’t do a good job in planning for the changes to protect consumers that went into force in September 2010. Even though we knew the changes were coming we now find ourselves wanting to make more money because we just never took responsible action to deliver our promised services or we just want to make some extra cash.

Sadly 75% of companies closed because they were charging people thousands of dollars in advance for services they never received and since the new law now prohibits those advanced fees, like we collected from you, we need to find a way to make more money other than charging people in advance for those same services.

Sadly we just can’t seem to enroll enough new clients that can settle debt fast enough so we can get paid for our services in a reasonable period of time. And even though you signed up under the old advanced fee model, we need to lay our lack of being able to now make enough money on your back.

These fee increases could wind up costing you thousands extra but it’s better that it comes out of your pocket rather than ours. We simply screwed up running our business so we are going to pass that on to you. Thanks.

We are sending you this letter because even though we have a contract that states what the fees are and which we both agreed to, now we want to jack up those fees to those that “…have been a loyal customer over these past many months…”

We’d like for you to select one of two horrible options that will screw you over even though we already have a binding agreement.

On this page please select the monthly payment increase that we want to be charged even though you probably have no obligation to agree to either. Neither option is fair to you but pick one anyway.

Tell CNI to Take a Hike

Frankly I think that’s a horrible thing for them to do. And I don’t see how they can unilaterally increase your fees when you have a valid agreement with them stating what the fees will be.

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You’ve already paid them in advance for the services they sold you but have not delivered. At this point you are just waiting to be able to save enough money to settle the remaining debts. So what are they going to do for you on a monthly basis now that merits a fee increase? I’ll go with nothing.

I’d suggest you contact them in writing and let them know you don’t agree to any fee increase and want them to deliver the services they originally promised under the terms you both previously agreed to. If they don’t want to honor their contract they will have to terminate it unilaterally which will give you a great reason to find a local lawyer and go after them for taking your money and then dumping you.

Be sure to send your response to them in writing, by some so of traceable means that allows you to get confirmation of delivery. Keep a copy of your statement declining their increase and the delivery receipt in a safe place with your other important papers.

If they decide to terminate you then I’d raise holy hell to every regulator and Attorney General you can. in fact, just follow this process.

Please post your responses and follow-up messages to me on this in the comments section below.

Damon Day - Pro Debt Coach

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Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.
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