Consumer Benefits Division – Consumer Complaint 8-31-2011

Date This Problem Happened: August 31, 2011

State You Live in: Alaska

Age Range: 21-35

Total Amount of Fee Paid:

Company Name: Consumer Benefits Division

Company Address:

Website of Company: cbdivision.com

Consumer Statement:

I received a mailer stating this company could help with me with debt consolidation. The mailer didn’t show the companies name anywhere obvious. I called them and was connected with “Doug”. I didn’t have time at the moment for a lengthy conversation so we made an appointment for the following day. We made contact but again I didn’t have time to talk very long. “Doug” sent an email with his contact information.

I called “Doug” back and he explained that he was with a non-profit company that focused on helping people get out of debt. He stated some persuasive numbers to me and then tried to make the conversation urgent by saying it was near the end of the month and that the program was due to change on the 1st of the following month. I said was interested and then “Doug” began to ask for my information. He knew my address, birth date, phone number, and then he asked for my SSN. I stated that I wasn’t comfortable with giving that over the phone without knowing who his company was. I responded with, “well how am I suppose to help you then?” I said I had no idea who his company was and that I would like to read about them before going further. He was positively responsive and made sure to mention the program was changing on the first before we hung up.

Doug Braun
Account Executive

Consumer Benefits Division
888-308-9368 Ext: 2103 Toll Free
858-346-2183 Fax


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This is the one that contains my investigation and connects them to Nationwide Financial Center.


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