The following report was submitted by Consumer Mediation Services on behalf of an account they are assisting the consumer to obtain a refund.
I think you’ll find the part about the Consumer Mediation Services Agent being cornered in the parking lot to be interesting.
This is a copy of communications that was forwarded to the Arizona Attorney General.
RE: Complaint against Nationwide Card Monitor
Victim: XXXXXXX XXXXXXXXXX
While understanding the high demand for your attention in other areas, we feel there is an urgent need for your attention on the following company:
Nationwide Card Monitor
500 W. Southern Ave.
Mesa Arizona 85210
We believe the owner of company to be: James Cox.
Consumer Mediation Services is a consumer-centric consulting firm dedicated to helping those who are unable to fight for themselves based on a lack of knowledge and experience of the industry in which Nationwide Card Monitor operates. At Consumer Mediation Services we have experienced and knowledgable management working full time to assist those who have been scammed by companies who misrepresent their services or products. As you are well aware, the debt, tax and mortgage relief industries are plagued with companies misrepresenting their abilities to deliver financial freedom with ease. As you see below, the following situation demands an immediate regulatory inquiry:
“This is XXXXXXX X. XXXXXXXXXX – I was at home august 5/2011 Nicklas Bowser call me up he’s with Nationwide card monitor I told him my situation and he told me that he can get me a credit card that i could transfer the balance of the two credit card i had which amount to 7800.00 plus the payment of 549.00 on to that card and make one payment a month with 0% int. or no more 7% so that day i enter the program. They sent some paper to fill out so they could get me the credit card, I filled out the paper and sent them back not knowing that it was a contract, two or three days later maybe more they sent me a credit card with a line of credit of 1,700.00 i sent the card back to them and requested a refund and they told me i have to be denied 3 credit cards before they refund my money all i want now is for them to refund my money.”
CMS additional Notes:
XXXXXXX has not so much as raised his voice about Nationwide Card Monitor, let alone become angry. He is very level headed and understands that he got scammed. I mention this to exemplify he is rational and not overly disgruntled.
To familiarize myself with this company, I called NCM as a secret shopper and spoke with Carolina just a couple days ago (after receiving XXXXXXX’s complaint initially.) I wanted to see what they offered. They offered me a bank transfer to a new credit card, multiple cards if needed, to reduce my interest rates.
The problem I feel is that they did not deliver as represented, as XXXXXXX has nearly $8k in debt and they gave him a new credit card for only $1,700; this does nothing for XXXXXXX other than put him in more debt. Calculate the new credit line and consider the fees, NCM charged a 32.2% Origination fee. CMS questions the legality of this extremely high (and potentially usurious) fee.
We have reviewed all provided paperwork communications between XXXXXXX XXXXXXXXXX and NCM.
While their sales pitch seems organized and the rep I spoke with was friendly, the devil appears to be in the details and I question their true motives to assist people as opposed to getting a quick approval from a partner bank so they can justify a $549 fee; their letter to XXXXXXX states that there are thousands of banks, however just below that it states that there is a money back guarantee if customer is declined by “all 3 banks.” This card was approved with FNB Omaha. CMS will be looking into the relationship between FNB Omaha and NCM to determine compliance standards of advanced fee loan brokering between companies. This appears to be a clear case of misrepresentation. Not to mention, XXXXXXX is 57 years old, and the pace of the conversations I have had with him are at a pace that would likely not be found in a fast talking, scripted environment such as what NCM appears to be thus far. I question the manner which he was “presented” this offer, as well as the adequate training NCM had of XXXXXXX’s financial situation before determining if this was a service he truly needed.
CMS was informed the initial call was made to XXXXXXX as a cold call. I question whether or not this is a phone room utilizing automated dialers.
We feel it is right for Nationwide Card Monitor to refund XXXXXXX the $549 and close the account which they opened.
After further review, we are unable to locate any documents filed with the State of Arizona for the trade name of “Nationwide Card Monitor.” We are also requesting assistance from the appropriate regulating agencies regarding any compliance issues of brokering credit card accounts without verifying identification properly.
We are also requesting assistance from the appropriate regulating agencies regarding any compliance issues of brokering credit card accounts without verifying identification properly.
This service appears to fall under the definition of an “Advanced Fee Loan Broker” therefore CMS will be following up with the State of Arizona Dep’t. Of Financial Institutions as it appears by their contract they are operating as “advanced fee loan brokers” however no license is found with the state.
On all available sources to us, we find NCM lists having only 1 employee with an estimated sales revenue of under $40,000. This information seems highly inaccurate based on the multiple complaints with multiple sales agents names listed on the web, as well as the amount of sales this company claims to be doing by this web statement: “Over the years, National Card Monitor has helped thousands of Consumers to become debt free.” This company was formed in March, 2010. By “thousands” it must be at least two thousand. This would mean they have received at $549 per transaction, $1,098,000 in fees. This should be looked into further by agencies managing payroll taxes and independent contractor guidelines, as the agents at this company would likely not fit the standard requirements of an Independent Contractor.
This web statement would need to be substantiated: “National Card Monitor is a leader in helping consumers to get out from underneath the credit card debts that they have accumulated at a high interest rate.”
Both websites: http://nationalcardmonitor.com/ http://nationwidecardmonitor.com/ have the same phone number. One is private registration and the other is registered to:
National Card Monitor, llc
PO BOX 27961
Tempe, Arizona 85285
Spoke with Dennis to get contact email info.
7 Day notice given on 11/2/2011 Agent JH1753 – Response expiration date: 11/9/2011 5:00pm.
Consumer Mediation Services has performed a Complaint Analysis and finds that:
Nationwide Card Monitor has charged XXXXXXX XXXXXXXXXX the following amounts:
Company Set Up Fee $549.00
** End of Complaint Analysis
I just went to NCM and delivered the complaint. I walked into suite 16 and there was no one in the waiting room. A sliding window opened: confirmed this was the NCM that XXXXXXX was complaining about by cross referencing website and address, and I dropped of the paperwork. Copy of emailed complaint, POA and a copy of the Georgia Attorney General’s office provided to me by XXXXXXX.
I left and went to lunch. When I was driving back, I wanted to snap a couple pictures of the office to post the complaint on social media sources. I was approached by a couple girls outside smoking; pleasant at first. then a couple guys came out. A small conversation took place and shortly after there was at least 10 people (maybe more) in front and around the front half circle of me. I was getting asked questions that were harmless at first. I told them I understand they were just doing their jobs, but if they wanted to be of help, they could point me in the direction of the owner.
Nobody knows who owns the company, and they laughed that off. One guy approached me and told me he was all I needed to be worried about talking with. Then another told me that he didn’t work there, didn’t care about the law and asked if I would like to join him around the corner to get my butt kicked. At that moment I decided to leave.
Words were being thrown fast at me and I started to bark back a bit to get them out of swinging distance at me. I advised the gentleman who ‘didn’t work there’ and was in breathing distance of my face that he needed to back away. I also put my hand toward my hip to signify that I was ready to defend myself in the event I was attacked. At that moment, they backed up a little bit. They called me some more names as I walked to my car and left.
One person attempted to run to their car while I was pulling out of the parking lot. I believe they were unsuccessful in following me. It is apparent that these people are extreme trouble. I just spoke with John Stevens at the AZ Attorney Generals office. Although CMS provides 7 days for a response to be made, I am sending this based on the following: Regardless of the merits of any future regulatory actions, what I just experienced showed the mentality of the people working for and managing this company, as well as the environment in which they work in. In no way do I expect any consumer who is unhappy with their services to be successful in obtaining a refund. However, my services may have a more profound impact.
Regardless, these people are absolutely bad news and a regulatory investigation is the only thing that could possibly stop these people. They were not intimidated by me one bit. They grew in numbers, quickly, and were all very defensive of each other, and their company in a very aggressive manner; many seemed to be talking and moving as though they were on drugs.
While complaints come in often to various companies and websites, nothing that they have done regarding debt relief is surprising. In fact, XXXXXXX’s complaint is no more compelling than the other thousands of complaints people make each day. However, the aggressive and gang like mob that tried to intimidate me out of the parking lot showed that these people are trouble, and the fact that they are preying on elderly people shows that they rely on intimidation and other bad business practices to make money. No tangible service was done here.
When XXXXXXX complained to them, the company failed to justify the monies that were paid when, in fact, no tangible service was provided. Nationwide Card Monitor has shown a lack of sincerity in making the situation right for XXXXXXX XXXXXXXXXX and at this point we question how many other consumers are being victimized by the misleading promises and deceptive sales of Nationwide Card Monitor.
XXXXXXX XXXXXXXXXX has an executed Limited Power of Attorney on file with our company and we would be pleased to assist in delivering justice to XXXXXXX XXXXXXXXXX. I have attached that document to this message.
As Nationwide Card Monitor has failed to justify their fees, we feel it is imperative to escalate the situation to prevent future harm to additional consumers.
Please contact us should you have any need to discuss the details of our communications with Nationwide Card Monitor; we are here to fight relentlessly for regulation and disciplinary action against companies who fund their operations by scamming consumers in need.
We sent a letter to the company at the address given by the consumer and asked them to publicly respond to this complaint.
If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.
If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.
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If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose