I’m a Student at Westwood Online and Have Student Loan Complaints. – Ella

“Dear Steve,

I am currently a student at Westwood Online. I am finishing my first session and everything that I was told in the beginning is not true at all. When I applied I recieved a federal grant and two other loans. I was told that funds would be disburesed to me after fees and books. then when I called to inquire about them they said that the school has changed and they would keep the funds and put them in my account to apply to the next session. My problem with that is I work part time because of all the classes they said I was required to take and I have three children I have had to move in with my mother just to be able to provide for them.

My question is is this legal have a school to do this and then not provide me with a detail account list or infromation at all. I am applying grants however I have loans at the same time. I have never heard of anything like this what should I do. And how do I go about getting funds or am I at a lost. I also wanted to know if you ahve recieved about complaints about Westwood and their services or lack there of.


Dear Ella

Well here is what the Department of Education says:

“Borrowers frequently raise as defenses or objections to repayment of student loans complaints that they have about the quality of the educational services or other acts or omissions by the school they attended. Most of the loans collected by the Department were made by banks or other financial institutions, and the borrower’s loan contract with that lender is separate and distinct from the borrower’s enrollment agreement with the school. Failure by the school to deliver services under the enrollment contract may well give the student a claim against the school, but generally that claim against the school does not excuse you from honoring your separate loan contract with the lender. Students bear responsibility for examining before they enroll whether a school offers training that meets their academic and vocational needs. Borrowers who have claims against schools should raise those claims against the school directly or through State consumer protection licensing authorities.

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In some instances the Department treats complaints against a school as valid grounds for reducing or cancelling your obligation to repay a student loan. For example, the Department can reduce the loan liability for borrowers who prove they withdrew from enrollment, and were therefore owed, but did not receive, a refund of tuition and fees.”

For specific information on the way your government student loan was handled, use this link.

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