Date This Problem Happened: December 7, 2012
State You Live in: Mississippi
Age Range: 36-50
Total Amount of Fee Paid: $30
Company Name: iLenderAst
2831 Saint Rose Pkwy Ste 200
Henderson, NV 89052-4841
Company Telephone Number: 888-475-9335
Website of Company: ilendernetwork.com
Money was taken out of my bank account for a pay day loan i did not apply for im currently unemployed. This company took 30.00 which caused me to be over-drafted.
Consumer Action Taken:
I called company on 4 occasions and was told each time that the money would be put back in my account that has yet to happen.
This company took money from my bank account without my authorization i did not request this service nor did i give my bank information to them. I have called four times now requesting my money to be returned and was told on all four occasions that it would be i have yet to see it. The agents that i did speak with each gave me different stories. The first one hung up on me the second one said seven to ten days and the next 2 said 3-5 days there agent numbers are 407,073,1015. I would appreciate any assistance in getting this matter solved it was only 30.00 dollars but it screwed my bank account up because this is account i use for automatic bill withdraws.
Product_Or_Service: I did not do this i dont know how they got my acc
Consumer’s Desired Resolution:
DesiredSettlementID: RefundI want the money 30.00 they took out of my account put back plus the overdraft fee 39.00
01/09/2012 web BBB Case Received by BBB
01/09/2012 PLL BBB Case Reviewed by BBB
01/09/2012 Otto EMAIL Send Acknowledgement to Consumer
01/09/2012 Otto EMAIL Notify Business of Dispute
The Myvesta Foundation sent a letter to the company at the address given or found and asked them to publicly respond to this complaint.
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