Citizens Financial Group – Consumer Complaint – 3-2-2012

Date This Problem Happened: November 11, 2011

State You Live in: Maryland

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid: $3,750

Company Name: Citizens Financial Group

Company Address:

40 North Central Ave
Suite 1400
Phoenix, Arizona 85004

Company Telephone Number: 866-573-2890

Website of Company: citzensfg.com

Consumer Statement:

Contacted by a company by the name Citizens Financial Group in Phoenix, Arizona and stated how they could help reduce our mortgage payment by 1000.00 a month…100 percent guaranteed. We talked with several people at this group and felt like it was worth continuing. They asked for alot of paperwork and then for 3750.00 to do all the filing for us and to reduce our mortgage. They did file the paperwork and we were rejected and now unable to make contact by phone or email.

Consumer Action Taken:

We have called and tried to email with no luck


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