Citizens Financial Group – Consumer Complaint – 4-20-2012

Date This Problem Happened: October 28, 2011

State You Live in: Massachusetts

Race/Ethnicity: Hispanic or Latino

Age Range: 51-65

Total Amount of Fee Paid: $2,700

Company Name: Citizens Financial Group

Company Address:

40 North Central Ave
Suite 1400
Phoenix, Az 85004

Company Telephone Number: 866-573-2890

Website of Company:

Consumer Statement:

I was contacted by the Citizen Financial Group 40 North Central Ave. Phoenix, Az. They claimed that they will get me a 50% guaranteed to reduce my mortgage, or money back. I did not get my 50% mortgage reduction, and neither my money back.

I paid $2700 for the service and now I am not only short on my money I am also back up in my mortgage.

Consumer Action Taken:

I have called several times, e-mail them, fax them. All of the numbers and addresses have been cancelled. I believe this is a company they subscribe with one name , scam thousands of people then they move to another address.

Consumer Supplied Documentation:

More Citizens Financial Group documentation.

Loan Solution Package Documentation

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1 thought on “Citizens Financial Group – Consumer Complaint – 4-20-2012”

  1. Had the same situation – James Sutherland was the same person that contacted me as well to start the process.  Now out $2500 with no refund although I was promised one by the second week of February 2012.


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