Date This Problem Happened: October 28, 2011
State You Live in: Massachusetts
Race/Ethnicity: Hispanic or Latino
Age Range: 51-65
Total Amount of Fee Paid: $2,700
Company Name: Citizens Financial Group
Company Address:
40 North Central Ave
Suite 1400
Phoenix, Az 85004
Company Telephone Number: 866-573-2890
Website of Company: citizensfg.com
Consumer Statement:
I was contacted by the Citizen Financial Group 40 North Central Ave. Phoenix, Az. They claimed that they will get me a 50% guaranteed to reduce my mortgage, or money back. I did not get my 50% mortgage reduction, and neither my money back.
I paid $2700 for the service and now I am not only short on my money I am also back up in my mortgage.
Consumer Action Taken:
I have called several times, e-mail them, fax them. All of the numbers and addresses have been cancelled. I believe this is a company they subscribe with one name , scam thousands of people then they move to another address.
Consumer Supplied Documentation:
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Had the same situation – James Sutherland was the same person that contacted me as well to start the process. Now out $2500 with no refund although I was promised one by the second week of February 2012.