Hollywood Video went out of business in Western New York. UNIVERSAL FIDELITY, LP sent me a letter stating I owed the “legal successor of Hollywood Video $70.81 for three unreturned movies from 5/3/09 (2) and 9/3/09 (1). This is false. My account was current, paid in full, and I had no outstanding movies when they closed. I verified this both for myself and my mother (who has her own account and also received a letter) when I was in the store purchasing videos during their “going out of business” sale.
Consumer Action Taken:
I called the company at 1-281-647-4156 to inquire about the bill on June 11, 2012. At 12:53 pm EST, it took 16 rings before they answered the phone. I said I was calling about a bablance owed…the response was “And how would you like to pay that?” I said “I’m calling to dispute the bill.” She gasped and hung up on me. I called right back at 12:55 pm EST, it took 26 rings for the same woman to answer the phone, and as soon as I said I was calling to dispute a bill, she hung up on me again!
Date This Problem Happened: June 11, 2012
State You Live in: New York
Age Range: 36-50
Total Amount of Fee Paid:
Company Name: Universal Fidelity
PO Box 219785
Houston, Texas 77218-9785
Company Telephone Number: 281-647-4156
Website of Company: uflp.com
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