Your forum has given me so much information. I have been battling these people for a long time. I am another victim of these companies that promise to help you manage your debt. We have settled the debts, not them. They only settled 1 out of 9. They will not give us our settlement money that is ours. They sent us a letter telling us we are no longer their clients. They gave us a bogus phone number and email address that no one responds to. I have sent certified letters to all parties involved, asking for our money. Brian Perry, the manager at The Firm, directed his staff to hang up on us. This is horrible. They have over 5 thousand dollars of ours and refuse to speak to us. I have notified the FTC, the BBB, everyone I can think of to help us. Your information has been so helpful. Bless you for the work that you do for us consumers who are being preyed on by fraudulant companies that are out to steal from us. I’ll keep you posted on any proceedings that may take place. Do you think I would have a chance in Suing them?”
It sounds like you have made many attempts to reach them and discuss your situation. I would suggest at this point you review my guide How to Try to Get a Refund From a Debt Relief Company and follow any steps you have not followed yet.
Please post your responses and follow-up messages to me on this in the comments section below.