I recently settled 2 of my credit cards with Bank of America. After they received my payments, they released 2 letters confirming that the accounts have been paid. I noticed they did not have my account numbers on the letters, instead they had 4 digit ending numbers that did not match mine. I called them and they said because the accounts have been paid off/settled, the system produces new numbers but if you call in, it will refer to the actual number.
I am worried that a few years from now, some collection company will call me to collect on it or on the balance and the letters I have will not reference to the actual account numbers.
I have been so worried about this.
Should I pursue BofA to give me proper letters referencing the closed account numbers?
Your concerns are valid.
You would be better off if Bank of America could give you a letter that makes the connection between the two sets of numbers. It certainly is not an unreasonable request.
When you get that letter, be sure to keep it in a safe place, forever.
If you don’t get a satisfactory response from customer service, send a certified, return receipt requested letter to the CEO of Bank of America and request the letter.
Brian Moynihan, CEO
Bank of America
100 North Tryon Street
Charlotte, NC USA 28202
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