On 05/09/2011 I recieved a call from a guy named Brendan Larkin – Employee # 62604 from NCM (nationwide card monitor). He explained to me how through there program, I could pay them a one time fee of $599.00 with a “100% Money Back Guarantee” and sign a Limited Power of Attorney document whitch reads “As my Attorney-in-fact (Agent). This document shall be construed and interpreted as a limited power of attorney and my Agent shall have full authority to act on my behalf only in the relation to Apply and inquire with any credit card company concerning new accounts on my behalf, negotiate, mitigate or communicate with any of my current credit card companies, banks, financial institutions or lenders concerning my accounts, interest rates, payments, ect.” which would save me alot more money in the long run. And if they were unable to do this for me after 3 attempts and have been denied 3 different timess then I could request a 100% refund. Well… On 3/12/2012 about 12:54pm, I called customer service and spoke to a guy named David, and requested a refund due to receiving 3 denied letters. The 1st was from MidFirst Bank dated 5/26/11, the 2nd was from Huntington Bank dated 7/8/11, and the 3rd was from Farm Bureau Bank dated 2/15/12. He told me I had to write a letter to there refund department with a copy of the most current denied application! This is what I wrote! “I Marcus Jessop would like to request a refund due to having 3 denied responses, this is the most current. Thankyou! Marcus Jessop 3/12/12” and I included a copy of the most current denied application. On 4/16/12 about 3:11pm, I called customer service again and I spoke to a gal named Jennifer. She confirmed that they did recieve my letter for request of refund and she would have the refund department contact me! And now 6 months later, on 10/17012 about 6:30pm. I have not hered from anyone from NCM, or received a refund. With in the past 5 months calling the same and only phone # as before, I have tried contacting NCM customer service at least 5 different times on week days between 9:00am and 5:00pm mountain time, and I got the machine every time. I have left 2 messages asking them to return my call, and they have not returned my phone call… I would very much a preciate it if someone could help me in retrieving my money. Thankyou!!!
Consumer Action Taken:
Everything I tried to do to Resolve this problem with NCM is noted under the description of how I felt I was scammed.
Date This Problem Happened: March 12, 2012
State You Live in: Montana
Age Range: 21-35
Total Amount of Fee Paid: $599
Company Name: Nationwide Card Monitor
500 W. Southern Avenue
Mesa, Arizona 85210
Company Telephone Number: 800-633-7468
Website of Company: nationwidecardmonitor.com
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