I received an unsolicited phone call from Newport Mortgage Relief which included an immense amount of pressure to modify my loan. They went over the finances and told me I would qualify for the modification. After much ado documents were finally sent off.
I have been working with [email protected] trying to do a loan modification. After receiving a package containing documents I had sent them (big deal – just putting them together rather than actually submitting them), I mailed them to Nation Star, my mortgage company. Nation Star requested more documents which I sent to them. Nation Star declined the loan modification and also told me that the refinancing would also have a significant negative impact on my credit rating. I had been told nothing about this by Newport.
After much ado I finally was able to reach Newport, sent them the letter that showed that I had been declined, and I have been struggling to make contact with them ever since. Newport told me that under the contract they were permitted to resubmit the documents for another attempt at the refinancing.
I have sent Newport the documents they requested. I also call them every work day with absolutely no response from them. I also email them on a regular basis trying to get a response. NOTHING WORKS!
They charged me over $1700 for this service which is supposed to be refunded if the modification does not go through. They also told me that if I did not send them the information they requested, that I would be breaking the contract and therefore would not be eligible for the refund.
Since I get no response from them, it is beginning to seem clear to me that they have no intention of following through with their part of the contract. What am I supposed to do???
Consumer Action Taken:
I have sent documents they requested within a 48-hour time frame.
I have called once or twice a day to Ashley for the past couple of weeks with no phone or email response.
I have emailed them once or twice a week also asking for a response.
Ashley tells me she has no supervisor in the office that I can speak with.
Date This Problem Happened: January 29, 2013
State You Live in: Illinois
Age Range: 65+
Total Amount of Fee Paid: $1,765
Company Name: Newport Mortgage Relief, New Port Mortgage Relief
Company Telephone Number: 888-541-2532
Website of Company: http://newportmortgagerelief.com
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