Quick Answer: Credence Law Group appears to hurt clients through poor communication and excessive case manager turnover, as evidenced by one client being assigned four different representatives within three months. The client paid $2,160 for loan modification services but rated the company 2/10 due to confusion over payment dates and lack of consistent contact.
Company Name: Credence Law Group
Describe the Service You Received:
hi Guys.this is Karl i’m working with Credence Law Group for loan modification.I applied July 2013. After my first payment which was days later my case mgr was Gab then i get e-mail Sept 9 that a Derek Jones will be working my case,i never talk with this person. On 9 /13 i was assigned Leslie Lopez ,which i did a few e-mails and in request for forms needed.Then a Lisa e-mail again for forms and to contact them of next payment due Oct. 6 BUT the due date is Oct 11. it’s too many people working this!
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How Would You Rate This Company with 10 Being Best: 2
Date You First Used This Company: July 17, 2013
State You Live in: Maryland
Race/Ethnicity: Black or African American
Age Range: 51-65
Total Amount of Fee Paid: $2,160
Company Address:
180 N. Stetson
Suite 3500
Chicago, IL 60601
Company Telephone Number: 888-966-7916
Website of Company: credencelawgroup.com
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