On April 4, 2016 I received a similar complaint from a person who identified themselves as the same consumer. At that time I sent the following email to Mr. Ward and never received a response.
Below you will find a complaint I received from the consumer below. Since you’ve taken exception to my publication of consumer submissions and other information involving you, in the past and sued me, I’d like to extend to you the courtesy of submitting a pre-publication statement, comment, or encouragement from your office to assist the consumer in rectifying their issue.
Please respond by end of business on Tuesday April 5th, 2016 with any statement you would like for me to add at the top of the consumer complaint. I will make sure readers see your response first on the post.
Alternatively, if you would like to personally help this consumer resolve their issue, I would be very happy to forward that request from you to them and I would gladly publicly praise you for offering them that assistance.
To assist you in your response and help turn this into a positive event, please see https://getoutofdebt.org/32199/how-to-handle-a-consumer-complaint-like-a-pro-and-come-out-smelling-like-a-rose
The consumer also attached their Docusign contract from Lloyd Ward and Associates.
I’ve copied my attorney on this email, Amanda Martin. She is a media attorney and is general counsel for the N.C. Press Association. Given our past track record I felt it was important to keep her in the loop in case you did not respond or did not submit a response.
I confirmed your email address from the information on file with the court on a recent case 3:16-cv-00625-M which you an attorney on.
I never received a response from Lloyd Ward and the consumer subsequently sent in a second similar complaint that is posted below.
I signed up with Lloyd Ward in 2010 for four credit cards to be resolved. Now, one of the credit cards that I thought was paid off, is suing me saying I did not fulfill the agreement. I don’t know why Lloyd Ward did not make the last two payments. I was never informed of any of this till Nov., 2015, It is World’s Foremost Bank/Cabelas. After reading on the internet about Lloyd Ward and Associates, I see I am not the only one. I have complained to Attorney General of Texas and Kansas only to be told they won’t do anything unless there are several complaints. If there was a way to get the word to people to fill out a complaint form with Attorney General and Texas state bar association, maybe just maybe this company will be checked in to.
Consumer Action Taken:
I have tried to call Lloyd Ward, being told the collection was sold, but this particular account was still being taken care of by them. Called again, was told they would send Mr. Ward an e mail. Waited a week was informed they couldn’t do anything to help me. But I bet they sure enjoyed spending the money I sent them to take care of this. In the meantime Cabelas/World’s Foremost Bank collection agency called and said they would drop the case if I paid the last two payments. They don’t care about the fact that I thought it was taken care of. Just funny to me, that they received their last payment in Aug., 2013, and I didn’t know anything about this till I heard from collection agency in Nov, 2015!!!!! and the best part, WFB wrote a letter, backdated the letter to February, 2016, and thanked me for my interest in my account, put the date and amount of payments received, letter was not signed, and I never saw the letter till the court papers. (When I asked on the phone for something to prove the payments was informed they couldn’t help me, it was with collection agency)
Date This Problem Happened: November 9, 2015
State You Live in: Kansas
Age Range: 66+
Total Amount of Fee Paid: $22357.49
Company Name: Lloyd Ward and Associates
12655 N Central Expy
Dallas, Texas 75243
Company Telephone Number: 972-361-0036
Website of Company: lloydward.com
The First Consumer Complaint Received
Describe How You Feel You Were Scammed *
Several years ago, I signed a contract with Lloyd Ward and Assoc., Dallas Texas- I paid them so much a month ($465.78 for four years) and they in turn worked with creditors to pay off an amount they agreed to.
Now, about three years later, World’s Foremost Bank has turned me over to a collection agency Brumbaugh & Qundahl who in turn are suing me and I have to go to court and try and explain to the judge that I thought this was taken care of years ago as I hired Lloyd Ward, Dallas, Texas, and paid them each month to take care of this.
This action has taken hours of my time on the phone trying to get someone to help me and just told, we have no records, we sold your account to another company etc. etc. etc. etc.
Not only is this humiliating, but my name is on the local scandal sheet and will come out in local paper I am being sued by WFB.
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Describe How You Tried to Resolve the Problem With the Company *
I called Lloyd Ward, they say they can’t help me.
I called Cabelas/WFB and they say it is turned over to collection agency.
I called collection agency and they won’t even give me the time of day, told me to talk to my attorney and hung up on me.
I signed with Lloyd Ward in 2011, now years later, I am being sued.
If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.
If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.
Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.
If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose