Navient Solutions – CFPB Complaint ID 2703154

Date Received: 2017-10-16T00:00:00

Product: Private student loan

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have Private Loans with Navient as well as a Cosigner and I have asked Navient to lower my payments numerous times and they have denied me without a lot of Explanation to why.
They just asked if I wanted a Forebearnce instead of trying to work with me on the payments or Refinancing the loans.
The payback of the loan a month is XXXX currently and increasing.

Company: Navient Solutions, LLC.

State/Zip: FL 349XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2703154

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