Quick Answer: Boulder Legal Group red flags include poor communication, excessive fees, and failure to settle major accounts as promised. This consumer paid $20,000 instead of the agreed $18,000 over 32 months, yet the two largest credit card debts remained completely untouched by the company.
Consumer Statement:
I signed a contract with Boulder Legal Group to get out of about $26,000 of credit card debt. They arranged a draw of about $559/mo for 32 months and I agreed to pay approximately $18,000 over that time.
Towards the end of the arrangement I wanted to speed up the process, so I doubled my contribution for four months and was assured I would “graduate” early.
Every weekday I read the enforcement actions, filings and fine print the outlets skip, and turn them into the one or two moves that actually improve your position — a rate worth moving for, a fee you can refuse, a deadline to beat before it costs you.
In the latest issue (Oct 6): When fear picks your debt plan
I write Your Money Actually most weekdays — actionable money information you will not find anywhere else, and the small decisions that compound. It is free, I sell nothing, and I take no money from any company I write about.
Boulder Legal then stopped communicating with me about the status of my accounts. When I called I was only able to speak with a customer service rep who did not have access to all of the information to help me or give me answers.
The Daily Money Brief — Free, at 10 AM
Money you may be owed, scams to dodge, and the fine print decoded — the consumer money news that affects your wallet, every weekday.
I was promised callbacks from a supervisor numerous times, and those calls never came. By September of 2018 I had paid almost $20,000 to Boulder Legal ($2000+ above the original amount) and my accounts were still not all settled.
Consumer Action Taken:
I called 11/29 and after an hour on hold was able to speak with Desiree, a supposed supervisor. She agreed with the amounts paid and could not explain why I had paid $2000 extra without my accounts being settled.
The major issue was that the two largest accounts had not even been touched. Desiree told me I had less than $600 left in my reserve account (this was after other accounts had been settled and BLG had taken fee after fee for their services).
So I paid $20,000 after being told I only needed to pay $18,000 and in the end, the two biggest accounts had not been settled.
I agreed with Desiree that I would handle the last two accounts on my own. She would “graduate” me from the program and send me a check for the remainder of funds. This was on 11/28.
On 12/6, I received another call from BLG stating that an account I was previously told was settled now required a payment of $526 TODAY to avoid being sent into default.
They left voicemails and now callbacks to customer service reps yield zero answers. Again, this is after I was told I had about $572 left in my reserve account… what has happened to that money? The check Desiree promised hasn’t appeared, but it’s only been a week so I wasn’t worried until today.
BLG took $20,000 from me and paid about $15,000 total in settlements. They failed to settle my two largest accounts at ALL and took over $5,000 in fees for their “services.”
Date This Problem Happened: December 6, 2018
State You Live in: Nevada
Race/Ethnicity: White
Age Range: 36-50
Total Amount of Fee Paid:
Company Name: Boulder Legal Group
Company Address:
200 NE Missouri Road #200
Lees Summit, Missouri 64086
Company Telephone Number: 888-698-9377
Website of Company: boulderlegalgroup.com
If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.
If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.
Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.
If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose
Before You Sign Anything: Run any debt relief contract through the free Contract Decoder to spot hidden fees and unfair terms. Check the company’s complaint history with the Scam-O-Meter.
Compare Your Real Options: Most debt relief companies won’t tell you about all your options — especially the ones they can’t profit from. Credit counseling has a 21-27% completion rate. Settlement resolves about 1% of enrolled debts fully. Bankruptcy has a 95% discharge rate — and protects your retirement. Take the Find Your Path quiz for a recommendation based on your actual numbers.
Consumer submitted complaint.
Complaint posted.