]I had written a tip to you a few days ago about being behind with mortgage payment and enrolled in LHDR program only to get sued. Since then I have taken your advice and emailed Mr. Hyslip about obtaining a full refund for services not rendered, just to see if I would get a response from him. I wrote this email because on the F rating BBB site it said he prefferred consumers to email him first before filing a complaint. If I do not get a response by Tuesday this week i will definitely print my email and send it certified.
My question is this: Have you heard of any previous clients or current Lhdr clients getting a refund, whether full or partial? I know the process could be lengthy and costly but I just need to know if LHDR has ever refunded anyone that you know of.
Yes, I do know of people that have received refund and/or refund offers.
While I feel the first step should be reaching out to the company and stating your case and asking for what you believe is fair, an email that Legal Helpers Debt Resolution does not respond to is not going to provide proof they received your request.
The refund process I wrote out is a bit more time consuming but it will provide a paper trail that will become invaluable if you decide to escalate your issues.
I invite you to read this guide on how to get a refund from a debt settlement company.
It would seem to me that while Legal Helpers Debt Resolution is not enthusiastic about you complaining to the BBB or Attorney General, especially since the Attorney General in Illinois recently sued them, that’s not the Achilles heal. The real place they don’t want you to complain to seems to be the Attorney Registration & Disciplinary Commission of the Supreme Court of Illinois (ARDC).
If you feel your attorney has not treated you fairly or ethically the ARDC says “Our principal purpose is to assist the Supreme Court to determine a lawyer’s fitness to practice law in Illinois. If a complaint is made that an attorney, licensed to practice law in Illinois, has engaged in illegal, unethical or dishonest conduct, we will investigate and, if warranted, bring formal disciplinary charges. The Supreme Court of Illinois will then ultimately decide if a lawyer should be censured (publicly rebuked), suspended (having the law license to practice either taken away for a certain period of time or placed on a probationary period) or disbarred (having the law license taken away indefinitely).”
The bottom line is there is no need for this to escalate to that level. It seems that if Legal Helpers Debt Resolution carefully considers your request and issues you a prompt refund that no further action on your part would be necessary.
You might also want to subscribe to the comments over on this story. Another person just received a refund offer from Legal Helpers Debt Resolution and if you subscribe to the comments or participate in the comments you might get some more information from their experience.
Please post your responses and follow-up messages to me on this in the comments section below.