A new type of company has just opened to help consumers that may have been scammed by a debt relief company, and is looking for money back, but getting nowhere. We all know how frustrating that is.
If you are the consumer and you didn’t get the services that were sold to you, the matter could be put to rest if the debt relief company would just refund your hard earned money they didn’t earn and say they were sorry for not being able to deliver. But that just doesn’t seem to happen.
I wish this new breed of consumer defender the best of luck in their efforts and hope this turns into something really big for consumers who have been taken but just want a fair and reasonable resolution.
It may also turn out to be something big for debt relief companies that work closely with this new company, Consumer Mediation Services, and that can develop an exceptional reputation of being prompt, professional and consumer friendly.
As I’ve always said about life in general, it’s not if a problem may erupt along the way, it’s how the company responds to it that’s important.
So for now I’m enthusiastically optimistic about this new type of consumer assistance and welcome all feedback from people that use the service. If they do a great job for consumers and you feel you’ve been treated well by CMS, let’s praise the heck out of them.
And if you are a debt relief company and you are contacted by CMS, let’s hear from you as well to see if you feel the interaction by CMS was fair, reasonable, and helpful.
What follows is the initial press release sent out by Consumer Mediation Services.
Wednesday, October 19, 2011
“When you’ve done something long enough, you become good at it… When I was growing up I was really obnoxious… Thirty one years later I’m still at it.” But can being obnoxious really be a talent?
Consumer Mediation Services agents say “YES” – and they are quite good at it. Consumer Mediation Services is a fraud fighting company that provides a unique, strategic and powerful method of dispute resolution for anyone who paid for a service and got scammed.
Need an example? Hundreds of companies promise to help struggling consumers “become debt free in two years or less” every single day; we’ve all heard those commercials practically screaming at us through the radio “we can cut your debt by up to seventy percent” or “we can modify your home loan today.” Today a high volume of complaints are being submitted to CMS about law firms offering to settle debt. Unfortunately, the reality is that many can’t get you out of debt as easy as they make you believe. And they know it. But they still take your money.
Consumer Mediation Services has made it their goal to help consumers who have been scammed; with an emphasis on the debt relief industry.
“Too many companies are lying to people with the empty promise of help. These people are paying large fees with money they can’t afford to pay… and even worse, most will likely never get what they are paying for.”
So how does ‘being obnoxious’ play a role into the Consumer Mediation Services operations? Simply put, if a company is operating with questionable motives, CMS will find and expose them in the most unique methods. “We find out who the bad guys are, and then we go to work on them. We speak a language they understand very, very well.”
According to one CMS agent “we don’t take on every complaint. We know how to sift through the complaints we receive to find the true victims of a scam. Not all companies are bad just because we receive a complaint about them. Many companies will actually try to fix the situation quickly. It’s the bad companies that we have so much fun with.”
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CMS says that “most bad companies aren’t intimidated by customer complaints because their customers aren’t knowledgeable on the laws and regulations for that industry and can’t escalate complaints properly. That’s where we achieve maximum results… we know how they advertise and how they lure their customers in with empty promises of financial freedom.”
Another agent adds to that “If no resolution is made within 14 days of the initial complaint, we increase turn up the volume a bit.”
With actions ranging from online campaigns to regulatory and media communication, if the company shows no desire to resolve the complaint, CMS will attack the lifeline of the company: future cash flow. “Alongside standard complaint presentation, we may just find out who owns the company, gather the camera crew and ask him a question or two in Starbucks… or better yet, at his church on Sunday morning or at their child’s little league game on a Tuesday evening… Then we’ll send the story to Channel Seven News and maybe a federal regulator or two… ”
Consumer Mediation Services’ primary objective holds two purposes: helping consumers get their money back and preventing companies from victimizing more people with their deception.
Understandably, the Consumer Mediation Services agents remain anonymous in the public eye as their ability to participate in trade conferences, seminars and other events may be jeopardized. “If they knew who we were, they certainly wouldn’t let us in the room.”
CMS director says “We need help creating awareness. Consumers usually don’t get refunds because they don’t know how to approach the situation. That’s where we can help. Social networking drives our business.”
Follow the fight against fraud. Power is found in numbers. Follow Consumer Mediation Services at www.facebook.com/consumermediationservices and www.Twitter.com/fraudsniffer.
Consumer Mediation Services
PO Box 7923
Mesa, Arizona 85216-7923
(855) No Scam 5