Home > Scam Reporter > Universal Fidelity – Consumer Complaint – 3-14-2012

Universal Fidelity – Consumer Complaint – 3-14-2012

Date This Problem Happened: March 7, 2012

State You Live in: Virginia

Race/Ethnicity: White

Age Range: 51-65

Total Amount of Fee Paid:

Company Name: Universal Fidelity

Company Address:

PO Box 941911
Houston, TX 77094-8911

Company Telephone Number: 281-647-4156

Website of Company: uflp.com

Consumer Statement:

I received a letter from Universal Fidelity, LP, PO Box 941911, Houston, TX, 77094-8911 seeking to recover a “debt” from Hollywood Video from April and Decemer 2009. Hollywood Video has been out of business for years. I disputed this charge of $17.16, which they said they could settle for 50% of the balance. They told me they were collecting for First Term Lenders Liquidating Trust, 8800 Southeast Sunnyside Road, Suite 202, North Clackamas, Orgegon, 97015, but could not supply a phone number. I was told instead if I wanted to dispute the claim to go to the Universal Fidelity website at uflp.com, but when I went there the “dispute” function would not work, Windows citing that it was improperly set up. I have filed a complaint with the Federal Trade Commission, and mine was not the first. Universal Fidelity also could not supply receipts for these transactions, or lack thereof. If you could help me resolve this I would be most grateful. Thank you.

Consumer Supplied Documentation:

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This is information that was submitted by a third party and not generated by GetOutOfDebt.org or Steve Rhode.
  • James Morrissey

    I got Lebowski’d by these clowns! (THEY ARE A COLLECTION AGENCY)

    I was getting call after call to a business line I only use for outgoing calls from Universal Fidelity. When I finally picked one up the person calling wanted money for a purchase “I had made” some time “around the holidays”.

    They refused to simply tell me OR email any details as to the alleged purchase in order to keep it vague enough that I might just give up and provide my CC number…

    They kept saying “…where’s the money LEBOWSKI?!!!”

    I kept saying “I think you got the wrong Lebowski.”

    Eventually the guy slipped up and gave me the address to which the bills were sent. A quick web search revealed a family sharing my last name that resided at that POSH address the phone guy told me. It took all of 10 seconds for me to find the OTHER Lebowski. WHY COULDN’T Universal Fidelity DO THE SAME SEARCH? BECAUSE THIS WAY THEY CAN TRICK SOME OTHER GUY TO PAY FOR THE DEBTS WHEN THEY ARE HAVING A HARD TIME WITH THE actual DEBTOR. They might even get lucky and get paid TWICE.

    They are criminals IMHO.

    Universal Fidelity:
    If you don’t pay your bill they will just go to the phone book and randomly call the first person with your last name and harass them within an inch of their life.

    I miss that carpet. It tied the whole room together.

  • Julia

    I just got my letter today. You’ll love this one! $224.67 owed to Hollywood Video! Citing false claims from as early as 03/19/2009 and as late as 04/09/20010. Some list movies I know I never even rented.When I called West Bay Acquisitions, LLC collection agency I was given the old our hands are tied speach. I asked for the phone number of First Lie Term Lenders Liquidating Trust and was told that they didn’t have their number. I told told them that I found it hard to believe that they would do business with a company and not have a single number on file for them!!! Cowards!! What tyhey are doing to all of us is so wrong! I’m thinking of making a trip to their Clackamas office. It’s a 4 hour drive, but it might be worth it. Keep fighting.

  • Amy – Tacoma, WA

    We just received a letter as well and have a conversation with this company. Our late fees were always paid. There is something wrong — not only is the account name including someone named Russell (?), but the address was incorrect too. What do I do?

  • Thedrummist

    One of the lawyer pigs for First Lien Term Lenders Liquidating:
    Christopher Carolan: 212-218-3356 Fax: 917-334-1281
    Lets let him know how we feel about him assisting in harassing thousands of people.
    I think I’ll start calling him…now.
    …and Christopher, I’m never gonna stop…you’re welcome!!

  • Thedrummist

    I, too, am a victim of these blood sucking a-holes.  They have awakened a sleeping giant.  I called them (281-647-4156) and left several voicemails, non of which have yet to be returned.  I found a way to get them to answer the phone.  Select the directory and sometimes some one asnwers or you can just start selecting different employees.  After speaking with Ramon Mendoza (ext. 1332), I spoke with his supervisor, Maria Manrique (ext.1355) and had quite a lengthy conversation.  She made sure to let me know she knows my birthdate, which I thought was a bit threatening.  I contacted my bank and got the statements from all the months that they are trying to fraudulently collect.  I paid all late fees with my debt card so, they are in for a real fight.  I am waiting for them to send me a summery of what the real criminals, First Lien Term Lenders Liquidating, sent them to collect for.  Then, I will be calling Sabrina Burton (281-647-4152 ext.1300) to discuss wheather they would still like to pursue these fraudulent claims, now that I have proof of payment.
    I am gonna come at them hard.  I am going to keep coming at them from all directions.  However I can make their lives as miserable as possible, I will continue to keep coming at them.  I will not stop…ever.  They seriously messed with the wrong person and all that I can get too will regret their criminal actions.  I suggest all of us innocent victims of these slimeballs continue to harrass them any way possible.  I know I will never stop all the way to the top.  Universal Fidelity, LP and First Lien Term Lenders Liquidating…I am coming for you bastards, forever!!!!

  • ivana283

    I too received a letter. I had a “debt owed” with Hollywood Video and I paid $61.44 in 2010 to settle it. I didn’t want to pay it as I felt it was not justified but I did in order to get it behind me and not effect my record. Now 2 years later Universal Fidelity is attempting to collect the unpaid amount — even though I settled it! I am completely floored and upset. There is no way I’m paying any more on this but I also don’t want my credit to be effected.

  • Jim

    Just got mine today! 50.35 cents. said all were late from 3 seperate dates? At least the kid from behind the counter at Hollywood Video was able to explain to me EXACTLY WHEN I HAD RENTED.. I have never accumulated a debt of this much money at a video store.

  • Anonymous

    I received a phone call yesterday informing me that I owed this company $156.75 for thirteen movies and games that I supposedly did not return.  They said they sent mail to an address which I haven’t lived at for five years (though my parents do and said they never got anything for me) and when I asked for a duplicate to be sent to my current address, they said they couldn’t guarantee I would get anything because “we don’t send out statements every month.”
    I used to work for Hollywood Video and I definitely checked to make sure my account was in good standing before the store closed down.
    One thing you have to know is that THIS IS NOT HOLLYWOOD VIDEO/MOVIE GALLERY.  This is the company that seized their assets and are now trying to collect on debts which seem to have been non-existent up to this point.  They are going about business in a terrible way and it is not okay.  Do something about it!
    I filed a complaint with the Washington State Attorney General myself and will be filing complaints with both collection businesses that have contacted me.

  • Heidi9ball

    I just recieved a letter today and recieved the same address to write, seems to me like Hollywood Video is completely scamming us consumers to fulfill their own debts. It’s wrong, and I am ready to fight it. What can we do??

  • Jstruloeff

    I to received a letter  from Universal Fidelity and the letter states I owe $67.89 (whic is a lie) I totally returned all my movies and it is a collection letter which I never did get any notice before this one. Hollywood video owed me money as I had signed up for a plan.

    • InfiniteQuantum

      Totally, I signed up for the Gold plan 2weeks before the store closed. Showed up one day and the location was closed without notice! The second location 15mins farther away said they cloudn’t look up the file and asked if Id wanted to rejoin!  I recieved two seperate letters 2 days appart, one stating two movies I know for a fact that I returned. Despereaux was so crappy I couldn’t wait to return it.

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