Scam Reporter

Universal Fidelity – Consumer Complaint – 3-14-2012

Written by Consumer

Date This Problem Happened: March 7, 2012

State You Live in: Virginia

Race/Ethnicity: White

Age Range: 51-65

Total Amount of Fee Paid:

Company Name: Universal Fidelity

Company Address:

PO Box 941911
Houston, TX 77094-8911

Company Telephone Number: 281-647-4156

Website of Company:

Consumer Statement:

I received a letter from Universal Fidelity, LP, PO Box 941911, Houston, TX, 77094-8911 seeking to recover a “debt” from Hollywood Video from April and Decemer 2009. Hollywood Video has been out of business for years. I disputed this charge of $17.16, which they said they could settle for 50% of the balance. They told me they were collecting for First Term Lenders Liquidating Trust, 8800 Southeast Sunnyside Road, Suite 202, North Clackamas, Orgegon, 97015, but could not supply a phone number. I was told instead if I wanted to dispute the claim to go to the Universal Fidelity website at, but when I went there the “dispute” function would not work, Windows citing that it was improperly set up. I have filed a complaint with the Federal Trade Commission, and mine was not the first. Universal Fidelity also could not supply receipts for these transactions, or lack thereof. If you could help me resolve this I would be most grateful. Thank you.

Consumer Supplied Documentation:

If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

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READ  Universal Fidelity / Hollywood Video - Consumer Complaint - April 5, 2013

About the author


This is information that was submitted by a third party and not generated by or Steve Rhode.


  • I got Lebowski’d by these clowns! (THEY ARE A COLLECTION AGENCY)

    I was getting call after call to a business line I only use for outgoing calls from Universal Fidelity. When I finally picked one up the person calling wanted money for a purchase “I had made” some time “around the holidays”.

    They refused to simply tell me OR email any details as to the alleged purchase in order to keep it vague enough that I might just give up and provide my CC number…

    They kept saying “…where’s the money LEBOWSKI?!!!”

    I kept saying “I think you got the wrong Lebowski.”

    Eventually the guy slipped up and gave me the address to which the bills were sent. A quick web search revealed a family sharing my last name that resided at that POSH address the phone guy told me. It took all of 10 seconds for me to find the OTHER Lebowski. WHY COULDN’T Universal Fidelity DO THE SAME SEARCH? BECAUSE THIS WAY THEY CAN TRICK SOME OTHER GUY TO PAY FOR THE DEBTS WHEN THEY ARE HAVING A HARD TIME WITH THE actual DEBTOR. They might even get lucky and get paid TWICE.

    They are criminals IMHO.

    Universal Fidelity:
    If you don’t pay your bill they will just go to the phone book and randomly call the first person with your last name and harass them within an inch of their life.

    I miss that carpet. It tied the whole room together.

  • I just got my letter today. You’ll love this one! $224.67 owed to Hollywood Video! Citing false claims from as early as 03/19/2009 and as late as 04/09/20010. Some list movies I know I never even rented.When I called West Bay Acquisitions, LLC collection agency I was given the old our hands are tied speach. I asked for the phone number of First Lie Term Lenders Liquidating Trust and was told that they didn’t have their number. I told told them that I found it hard to believe that they would do business with a company and not have a single number on file for them!!! Cowards!! What tyhey are doing to all of us is so wrong! I’m thinking of making a trip to their Clackamas office. It’s a 4 hour drive, but it might be worth it. Keep fighting.

  • We just received a letter as well and have a conversation with this company. Our late fees were always paid. There is something wrong — not only is the account name including someone named Russell (?), but the address was incorrect too. What do I do?

  • One of the lawyer pigs for First Lien Term Lenders Liquidating:
    Christopher Carolan: 212-218-3356 Fax: 917-334-1281
    Lets let him know how we feel about him assisting in harassing thousands of people.
    I think I’ll start calling him…now.
    …and Christopher, I’m never gonna stop…you’re welcome!!

  • I, too, am a victim of these blood sucking a-holes.  They have awakened a sleeping giant.  I called them (281-647-4156) and left several voicemails, non of which have yet to be returned.  I found a way to get them to answer the phone.  Select the directory and sometimes some one asnwers or you can just start selecting different employees.  After speaking with Ramon Mendoza (ext. 1332), I spoke with his supervisor, Maria Manrique (ext.1355) and had quite a lengthy conversation.  She made sure to let me know she knows my birthdate, which I thought was a bit threatening.  I contacted my bank and got the statements from all the months that they are trying to fraudulently collect.  I paid all late fees with my debt card so, they are in for a real fight.  I am waiting for them to send me a summery of what the real criminals, First Lien Term Lenders Liquidating, sent them to collect for.  Then, I will be calling Sabrina Burton (281-647-4152 ext.1300) to discuss wheather they would still like to pursue these fraudulent claims, now that I have proof of payment.
    I am gonna come at them hard.  I am going to keep coming at them from all directions.  However I can make their lives as miserable as possible, I will continue to keep coming at them.  I will not stop…ever.  They seriously messed with the wrong person and all that I can get too will regret their criminal actions.  I suggest all of us innocent victims of these slimeballs continue to harrass them any way possible.  I know I will never stop all the way to the top.  Universal Fidelity, LP and First Lien Term Lenders Liquidating…I am coming for you bastards, forever!!!!

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