Date This Problem Happened: March 7, 2012
State You Live in: New Mexico
Race/Ethnicity: Alaska Native
Age Range: 36-50
Total Amount of Fee Paid:
Company Name: Universal Fidelity
Company Address:
1445 Langham Creek Drive
Houston, TX 77084
Company Telephone Number:
Website of Company: uflp.com
Consumer Statement:
Got a notice from Universal Fidelity, LP Legal Successor of Hollywood Video claiming to be collecting a $19.99 debt for Hollywood Video from 1 DVD rental back in 2009. I am not sure what the charge is for, as I know the DVD that they are referencing was returned on time.
This must be a scam of some sort, since I am getting a notice from a collection agency over 2 years after the company went bankrupt. I even tried calling the number on the notice, and all I got was a message machine that said that their mailbox was full and to go to their website to pay the amount owed. Even when I hit “0” there was no operator who picked up. Kind of fishy for a collection agency.
Consumer Action Taken:
Apparently this complaint against Universal Fidelity is not uncommon, as the BBB has gotten over 3000 complaints regarding this very matter. The BBB does recommend that I write my Attorney General and lodge a complaint regarding this matter, and inform Universal Fidelity of this as well.
If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.
If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.
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