Universal Fidelity – Consumer Complaint – 3-26-2012

Date This Problem Happened: March 22, 2012

State You Live in: New York

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid:

Company Name: Universal Fidelity

Company Address:

PO Box 219785
Houston, TX 77218

Company Telephone Number: 281-647-4156

Website of Company: payuflp.com

Consumer Statement:

Unwarranted and un-documented claims of debt from past video rentals and the late fees I have paid. No documentation of said late fees were presented to me.

Consumer Action Taken:

I researched online and found many other complaints for same issue. Convinced that this is a fraudulent activity by this company.

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See also  Universal Fidelity - Consumer Complaint - 4-12-2012

5 thoughts on “Universal Fidelity – Consumer Complaint – 3-26-2012”

  1. We were sent a letter for collection from Universal Fidelity,LP around April 12,2012.  We know we don’t “owe” any late fees.  I found your site and decided to contact our state attorney general.  We were only able to leave a message.  Well, today, May 2, 2012, we have started getting phone calls from Universal trying to collect on the debt in question.  We are taking your suggestion and mailing a certified letter to them.  I also know we should  be allowed the 30 days to contest the debt, and it hasn’t been 30 days.  We will try our attorney general again tomorrow.  I know the Utah attorney generals office are like pitbulls when it comes to fraud.  I really hope they investigate this.

  2. My girlfriend worked for Hollywood video for about 9 years right up to the last day they were in business (in Oregon).  We both would have known if I had had any late fees on my account.  And i know for a fact that part of an employees’ job was to call customers who had late fees to get them to pay.  So I, being in a relationship with an employee at the store I rented from, would have DEFINITELY known  that I’d had late fees from rentals for 2 years on my account.  It’s completely bogus, this company is without a doubt scamming and stealing money from people, and it’s pathetic that they are getting away with it and not in jail.

  3. Notice all seem from 2009? I’ve been at same address for 10+ years and I’m just now getting contacted stating I owe fees? These people do not return phone calls either and provide no 800 or 888 number so you need to plan to be on hold about 15 to 20 minutes only to be told that they will take a message?! hmm. What now?

  4. I got the same letter. Has videos that I rented but to my knowledge I never had any fees. I’ve been looking all over and so far the consensus is that it’s a ripoff.


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